Mars, IncorporatedReviews of mars.com

Emailed Mars on their candy bar to explain the statement on the label saying the ingredients are genetically modified. They refused to explain. Surprised they even put the ingredients on the label. apparently their chocolate is more junk than real chocolate. also: they replace cocoa butter or dairy components of chocolate with cheaper vegetable fats or polyglycerol polyricinoleate (PGPR), thereby reducing the quantity of actual cocoa in the finished product $$$

Did a competition on Mars Triple Treat. 2nd go I won £30. They haven't paid out since July or responded.

I bought one of the large 225 piece Halloween bags of candy thinking it would be a mixture of Snickers, 3 Musketeers and Starburst as shown on the bag. So dissatisfied as the majority of the bag is Starburst. What a ripoff!!

Tried new galaxy milk chocolate recipe recently, seems like the milk has gone off, taste is quite different and for me, not pleasant. We tried another bar from different shop a few days later but exactly the same. No more galaxy for us, was our favourite

Macht erst einen auf solidarisch mit Taiwan und rudert dann zurück, weil in China ein Shitstorm ausgebrochen ist über ihre Werbung. Erbärmlich hoch zehn, so vor den Chinesen einzuknicken und sich vor ihnen zu bücken, ich meide ab sofort sämtliche Produkte von dem k****unternehmen. Erbärmlich, erbärmlich und nochmals erbärmlich. Ich hoffe die Leute bekommen diese Aktion alle mit.

I had an issue with sheba cat soup at the start of 2022. I called their complaints team, who I now understand is a third party team, to complain about this 3rd march 2022. Was advised after many weeks of waiting and several calls, they would reimburse me with vouchers. Many calls later when they do actually answer the phone was told they had been sent. 7 weeks later I call again, no vouchers, and was told I would get more. 5 weeks later had to call again, and was told they use yet another cog in the rusty wheel to send vouchers. I called again, asked to speak to a manager. Was told 48 hours..... 1 week 2 day later, still no vouchers and no call. No-one answers the phone, the vm is always full and no one is available. This is an absolute disgrace. Mars' reputation tarnished by their customer "care" department. If you have a complaint, go stand outside and shout at a bird, you may get a better response

Between 27th March and 11 April 2022 I have wasted a huge amount of time persisting in sending 13 emails to MARS WRIGLEY UK's 'contact-us' and receiving 11 largely unhelpful replies, while trying to find out if Wrigley's Extra Spearmint Gum (in 12 packs of 14-pieces) was likely to become available again in the UK (Supermarkets, and my usual supplier in recent years, Amazon, both said “Currently unavailable. We don't know when or if this item will be back in stock.”). Subsequently I aimed to identify acceptable substitutes. Only a few very high-priced eBay sources (five x normal price, in one case) were saying they could supply the requested product, most likely having a small stock remaining, and looking to extract the maximum profit. At no point did MARS Wrigley alert me to “Wrigleys ***Orbit*** Spearmint Sugarfree Chewing Gum 14 Piece Pack Box of 12 Packs” (which I’ve only just found; but at twice the price of the EXTRA brand, it would not have been an acceptable solution.) At one point, the enquiry reference number (in the email subject line) changed from 00468567 to 02429416, which seemed to increase the confusion. HOWEVER: The Mars-Wrigley customer support responders were UNFAILINGLY POLITE. But they were unable to give clear replies, sometimes contradicting each other, and mostly either not reading the question fully/correctly, or replying with irrelevant information. It eventually became fairly clear, after the variety of replies, that Mars Wrigley very likely has withdrawn the requested product from the UK. My query therefore shifted to substitutes, to try to identify old-fashioned “stick” gum products. A visit to my local supermarket seemed to show that only small pieces of gum encased in (what I later learned was) a hard polyol shell were now available, which doesn’t suit me or my false teeth. Enquiries about stick gum led to even more confusion. The entire email trail is available, if MARS Wrigley want to check it, but it would be too long to post here. MY CONCLUSION is that the support staff probably don’t understand English very well and mostly just send out quick replies that they think might do, even though they often turned out to be irrelevant or contradicted earlier replies. Attempts to put the query into perspective seem to have only confused them further. My guess is that they are based somewhere in the Far East (the Philippines?) and are paid peanuts to deal rapidly with customer queries. NEVERTHELESS I will offer some praise to “Katrina” who clearly tried her best even though her replies were often inappropriate, but her final reply today was, for once, spot on. Thank you Katrina. And thanks to Wrigleys if you read - and act on this - too.

Shame on you for not cutting ties with Russia. I will no longer support your products. I have printed out a list so that the next time I shop I will not be purchasing your products. I will urge everyone I know to also boycott purchasing your products!