Gisselle Hassan C.
Stay Away
Stay Away – 6 Years and Over $4,000 Down the Drain I was a loyal customer of First American Home Warranty for 6 years, paying about $65/month—more than $4,000 total—expecting peace of mind and coverage for major home systems. What I got instead was a complete nightmare. They renewed my contract every year without giving me updated or clear information about what was covered. When my AC unit broke down, they offered me a ridiculous $95 cash-out option. The contractor they sent was unprofessional and did nothing other than say, “We’ll contact the home warranty.” Then I was told I’d need to pay $700 out of pocket to fix it. Their customer service was dismissive and unhelpful. They claim to cover and replace, but the reality is you have to fight for every dollar and still end up paying out of pocket. It feels like their whole business model is built on draining people of money while delivering the bare minimum in return. As an American citizen, I will continue to share this experience to warn others. I’m also filing a complaint with the Better Business Bureau. If I had saved the $65/month instead of paying it to them, I could have bought a new AC unit outright. DO NOT trust this company. Do your homework and spend your money elsewhere.