Richard R.
Website dissactifaction
I hired marketome service to do a website that will be much better than my actual website for cellular phones. They said I would get it inside of 3 months ready for Nov. 1st 2023. It became usable end of January 2024 but with many problems. We can't see a link to the different pages with a cellphone, a video starts right away. It is good for people using their laptop. Some links are still not working and the contact phone number was wrong and the contact page not working. To see the paintings is very difficult with cellphones, there are no pages link, there is a place where you can get to shop, if you find it, with cellphones. I can't make changes myself, Wordpress did not allow me, I am not even sure I own my website. Communications with Marketome is not easy. I regret to have done business with them.
Response from Intelli Web WorksNov 26, 2024
Dear Richard, Thank you for your feedback. We value your input and would like to address your concerns while providing some clarity on the project. Mobile View: The website was designed with a dynamic header to ensure it functions seamlessly on both desktop and mobile devices. On mobile, all pages are accessible under the three-line menu icon in the top-right corner. This design choice optimizes navigation while maintaining a clean and user-friendly interface for smaller screens. Project Timeline: The delay in delivery was due to an ever-changing project scope. While we did our best to accommodate these changes, we regret that it impacted the timeline and apologize for any inconvenience this may have caused. Changes: In addition to providing a detailed video tutorial, we also conducted an hour-long training session to guide you on making updates to your website. If further assistance is needed, we’d be happy to arrange another session to ensure you’re fully comfortable with managing your site. Ownership: We want to reassure you that the website, including all its content and features, is entirely yours. Marketome retains no rights or ownership of the website or its assets—you are the sole owner of the product. Communication: We maintain regular communication with our clients, typically on a weekly basis, to provide updates and ensure alignment. If there were any gaps in communication, we’d like to better understand your concerns and address them. If you have additional questions or need further assistance, please feel free to contact us at 8003256364 or schedule a time to connect at https://calendly.com/marketome-team/60min. We value your partnership and remain committed to your success. Sincerely, Team Marketome