Vicki L.
adequate but needs improvement
I paid for a subscription because they were supposed to be connected with constant contact and I do my email blasts thru CC. But so far I can't see how you can do a decent email through CC using MMS and I still have to do it separately. It works well enough to do my blasts for twitter and linked in in scheduling etc. My biggest irritant is that I had it set up by someone else and now I can't get their name out of the Hello! area. I keep trying but it won't update it. So I gave up. Of course not a big deal but it makes me worry if that basic software is not working what else isn't working that I haven't tried yet. Customer service is not their strong point that is for sure. The trainer missed my scheduled session when I first started but apologized all over the place for it so I guess it is okay now but still that did leave a bit of a sour taste. But there was no phone number to call or anyway to contact anyone when she didn't come on line for 45 minutes while I sat waiting. I finally left a message with billing. I will keep it for now but may look to other companies that my associates work with to see if they are any better.
Response from MarketMeSuiteJul 24, 2014
Hi there, Vicki, Thank you for using MarketMeSuite and for bringing this to our attention. I'm sorry you had this experience. We pride ourselves on customer service and promise to make it up to you. Can we schedule a call together and I will personally help you get your name into the Hello! area (we do like to address our customers by their own names) and answer any questions you have about MarketMeSuite and how it works with Constant Contact? If you email me directly at [email protected], I'll be glad to set up a time to connect with you at your convenience. Thanks again. Best, Michelle Kimball VP, Marketing (& customer happiness)