Ramiro C.
⭐⭐⭐☆☆
⭐⭐⭐☆☆ My experience was mixed. The positive is that he did help increase occupancy and fill the calendar. If your only goal is getting bookings, he can accomplish that. The downside was the pricing strategy. In my experience, many reservations were booked at rates that were far below what I believe the market would support. While I understand that a few listings with fewer reviews may require more aggressive pricing, the same approach was used across most of my portfolio. The result was an ADR that I felt was much lower than it should have been. After ending the service and restructuring my pricing, we've seen a significant improvement in our rates. Another concern is the fee structure. The advertised 10% management fee sounds reasonable at first, but it's calculated on the entire reservation amount, including cleaning fees, additional guest fees, and even replacement or damage charges. I raised this concern, but there was no willingness to adjust or discuss a different approach. Finally, communication and customer service were challenging. I often felt the relationship was very much "his way or the highway," rather than a collaborative partnership where concerns were openly discussed. Overall, if your priority is simply filling your calendar regardless of rate, this service may work for you. If you're focused on maximizing both occupancy and revenue over the long term, I believe there are better options. 2.5 to Three stars is a fair reflection of my overall experience.
Response from MarketicsJul 27, 2026
Ramiro, thanks for taking the time to write this out. The pricing point is a real disagreement rather than a misunderstanding and it’s worth being precise about it. A listing can post a higher nightly rate and earn less over the same month, because rate and occupancy are one equation and what gets banked is the combination of the two. I optimize for revenue per available night rather than nightly rate and those numbers regularly move in opposite directions. You measured it the other way. That’s a legitimate difference in approach and it’s fair for you to say so publicly. On the fee, the model is 10% of revenue received. It includes cleaning and guest fees and it’s offset by my participating in refunds and losses on the same basis. It does not apply to damage or replacement charges and never has. You raised the cleaning-fee question in March. I held the model rather than renegotiating mid-engagement and I understand why that read as inflexible. The model only pays me when the property earns. That alignment works when the owner and I agree on what we’re maximizing, and here we didn’t. I enjoyed working on positioning the portfolio and I hope it keeps performing for you.