Marie Nicole Clothing®Reviews of marienicoleclothing.com

Cute clothes. Too bad no one answers emails about an error on the company's part. I have tried 3 different ways to conact them with no reply. No wonder thete is no phone number.

ETA: After my experience with Kaylin in customer service, I’m glad I decided to get a refund rather than exchange even if they didn’t give me the full refund amount and stopped answering my emails. They promised a prepaid return shipping label (which they sent me) but then made me pay for shipping anyway. When I explained they promised prepaid shipping, they said they never promised that. I sent a screenshot of the email in which they promised it and now they’re ignoring me. They also did not refund me for the tax on the shorts or the full amount of the shorts themselves (they were $0.20 off even when sending an itemized list of what everything cost. And rather than apologize and offer to make it right, they are now ignoring me). Poor business practices and uncaring customer service. Stay FAR AWAY from this “company.” This is going to be long, but I am really very disappointed with this store. It might even be Karen-esque, but honestly it’s warranted. The super short version of it is that I would not have this problem to begin with if their sizing guide was accurate. The 3-6 month size would NOT fit a 17 lb baby when it barely fits my 13.4 lb baby. The short but slightly detailed version is numbered, and the more detailed version is below that: 1. I bought four pairs of the cotton ruffle shorts for my 4 month old daughter. The 3-6 month size does NOT go up to 17 lbs. My daughter is 13.4 lbs and barely fit in the shorts now (and I wanted them for summer). 2. Rep advised me to get the 3-6 month size for summer. 3. I wanted to evenly exchange the shorts for a larger size so she could wear them in the summer. Rep refused to honor the code/the price I paid and offered no solutions to make it right. It would have been a $22.63 difference. That is not a small amount of money. 4. Literally any other store would honor the sale or provide enough store credit for it to be an even exchange. I specifically bought the shorts because of the sale. 5. Rep did not entertain any of my own offers for a solution and I ended up asking for a full refund rather than exchange. Rep was fairly impersonal and did not care about me as an individual. Highly disappointing experience. Okay, now for the long version: I saw that there was a sale code for 30% off over Saint Patrick’s Day weekend. I decided to buy four pairs of the cotton ruffle shorts for my 4 month old daughter. Before buying them, I messaged a customer care member about the sizing guide. I wanted the shorts to fit her for the summer and was in between buying either the 6-9 months or 9-12 months size. I provided her stats, and since she is only 13.4 lbs, the rep told me to “definitely” go with the 3-6 month size since it goes up to 17 lbs. Since she works for the company, I trusted her. When the shorts arrived, I tried a pair on my daughter, and they were almost too small for her now. How is that even possible if the 3-6 month size fits up to 17 lbs? She is not anywhere near that. So, I asked customer care for an exchange and hoped they would honor the sale price since I was just evenly exchanging the items. They said no since the sale was over. Right, totally understand that, but I bought them during the sale. And I was not asking to use the code for other items. I simply wanted to evenly exchange the shorts for a larger size. Literally any other store would let you exchange the same item in a larger size for the sale price you paid, not make you pay full price. I tried to explain all this, and even suggested that they just provide store credit in the amount that the shorts cost full price. Still, they would not honor it. It really upset me. I ended up asking for a full refund rather than an exchange. So, they ultimately lost a sale all because they didn’t want to evenly exchange four pairs of shorts or accommodate my situation in any way. It doesn’t seem like they care about their customers. Very big shame. 100% do not recommend.

No flexibility regarding their horrible return/exchange policies, sizing is all over the place, despite two orders to try and get the proper size, still don't have it and now I have 6 pairs of shorts that don't actually fit. Customer Service is definitely lacking!

***I want to further update that MNC deleted my entire account with their page preventing me from accessing my transactions and all of the points I had accumulated!*** The customer service has always been blunt and kind of rude any time I’ve ever had to reach out. I placed an order during the sale, using PayPal as checkout, and a couple minutes later the money was credited back to my account? By this time the code was invalid so I couldn’t try to reprocess it. I reached out to MNC- and they said if I placed the order I could get the coupon code- I sent them the proof of my purchase (bank screenshots) and they responded to me saying “the order didnt go through and all your money is back in your accounts- hopefully you get it next time” But I did get the code 🤣 and it DID take from my bank account. As good as the sales are, I’ll stick with Sparkle in Pink. *also sizing is wrong. If you order- size DOWN. For instance, a size Large- fits a 5t, a size Medium- fits a 4t, a size Small- fits a 3t etc etc*