Mariam's CollectionReviews of mariam-col.com

Response from Mariam's CollectionDec 19, 2025

Assalamu Alaikum, Thank you for sharing your experience. We’re truly sorry that this situation caused you frustration, especially with an upcoming trip — we understand how disappointing that must have felt. After carefully reviewing order #MC48325, we’d like to clarify that all three items in this order were selected and purchased in size M at checkout, as shown in our system records from November 19. Our fulfillment system does not automatically change sizes, and orders are packed exactly according to the size chosen by the customer. We completely understand that the fit may not have worked for you, and we sincerely regret that it affected your plans. However, as stated in our return policy, we’re only able to offer returns or exchanges when there is a confirmed quality or fulfillment error, not when the size selected does not fit as expected. As a Muslim-owned business, we value honesty, fairness, and accountability in all that we do. If there is anything our customer service could have explained more clearly or handled with greater care, we truly welcome that feedback and will work to improve. We appreciate you taking the time to share your concerns, and we wish you ease and the best in your future travels. Warm regards, The Mariam’s Collection Team 🌙

Response from Mariam's CollectionDec 19, 2025

Assalamu Alaikum, We’re truly sorry that this experience caused you frustration, and we understand how disappointing it feels when a purchase doesn’t meet your expectations. We would like to clarify a few important points for transparency and fairness. First, regarding the items in order MC47852: the sizes were selected as size L at checkout, and the order was fulfilled exactly as placed. Initially, the concern raised to our team was about the fit being smaller than expected, and later about the price and perceived quality. Second, we would like to kindly clarify that our website offers two types of products: • Original Mariam’s Collection designs, which are fully developed, quality-controlled, and produced under our direct supervision. • A small selection of lower-priced items from partner suppliers, offered to meet the needs of customers looking for more affordable options. These items are clearly priced and listed accordingly. Feedback regarding quality issues is extremely rare for products supplied directly by Mariam’s Collection, and we always encourage customers to check the supplier name before purchasing. For future orders, we sincerely recommend choosing items where the supplier is listed as Mariam’s Collection, as these follow our highest quality standards. Regarding returns and refunds: our policy is stated clearly and consistently applied. • If there is a confirmed quality defect, we provide free returns or exchanges — this policy is firm and always honored. • However, returns due to dissatisfaction with price, style, or personal preference are not supported, especially for lower-priced items offered by partner suppliers. As a Muslim-owned business, we take matters of honesty, trust, and accountability very seriously. We respectfully reject the idea that we act unfairly or dishonestly. Every order is fulfilled transparently, and no money is taken without delivering exactly what was ordered. We appreciate you sharing your experience and wish you ease and clarity moving forward. Warm regards, The Mariam’s Collection Team 🌙

Response from Mariam's CollectionDec 15, 2025

Assalamu Alaikum dear sister, We’re truly sorry that this experience left you feeling upset. That was never our intention, and we understand how disappointing it can feel when a return isn’t possible in the way you hoped. We want to gently clarify that, as stated in our return policy, we’re only able to accept returns or exchanges when there is a confirmed quality issue. This is not because we don’t care, but because many of our items are made for modest wear and cannot be restocked once opened. We always try to be transparent about this before purchase. As a Muslim-owned business, we strive to operate with honesty, fairness, and ihsan. If there is anything our team could have explained more clearly or handled with more care, we sincerely ask for your forgiveness and welcome your feedback so we can improve. If you’re ever open to reaching out again, we’re here to listen and help as much as we can 🤍 The Mariam’s Collection Team 🌙

Response from Mariam's CollectionDec 4, 2025

Assalamu Alaikum dear sister, Thank you so much for sharing your feelings with us — we truly hear you, and we’re sorry that this experience left you disappointed. Your trust means a lot to us, and the last thing we want is for any sister to feel unheard or unsupported. We wanted to gently clarify that our store includes a small number of items from partner brands, and the quality or sizing can sometimes differ from our original Mariam’s Collection designs, which are the pieces we personally oversee from start to finish. For your future orders, we would love for you to try our in-house designs — we are very careful with their quality, fit, and consistency, Alhamdulillah. As a Muslim-owned business, we try our best to uphold fairness, honesty, and ihsan in everything we do. If there is anything our customer service didn’t handle well, please forgive us and let us know — your feedback genuinely helps us grow. Regarding returns, our policy states that we can offer a refund or exchange for confirmed quality issues, and we always honor that. For other situations, we currently cannot accept returns, and we hope for your understanding, dear sister. We truly appreciate you giving us the chance to explain. If you’re open to it, please message us on WhatsApp — we would really like to take a closer look and see how we can make this experience better for you 🤍 With warmth and duas, The Mariam’s Collection Team 🌙

Response from Mariam's CollectionNov 27, 2025

Assalamu Alaikum dear sister, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the item didn’t meet your expectations. According to our Refund & Exchange Policy (available on our website), we’re unable to accept returns for items that are not damaged, defective, or incorrectly shipped. Because our pieces are designed for modest wear, many cannot be restocked once opened. For this reason, we always encourage our sisters to double-check sizing, measurements, and colors before ordering — and our team is always here to assist beforehand. That being said, if there is any confirmed quality issue, we offer unconditional returns or exchanges, and we also include a small gift as compensation to show our sincerity and respect. We take quality very seriously and are always happy to review photos or details to help resolve any concerns. We truly appreciate your understanding, and your feedback helps us continue improving our service for our community 🤍 Warm regards, The Mariam’s Collection Team 🌙

Response from Mariam's CollectionNov 8, 2025

Assalamu Alaikum dear sister, Thank you for sharing your feedback — we’re truly sorry to hear that your experience didn’t meet your expectations. We completely understand how disappointing it can feel when an item doesn’t fit as hoped. As mentioned on our website, due to hygiene and custom-made standards, returns or exchanges are not accepted unless there is a quality issue. We always encourage our sisters to double-check sizing before placing an order, and our team is happy to assist with size guidance anytime. Please know that we take every comment seriously. Each abaya is inspected carefully before shipping, and many sisters have shared positive feedback about this same design. Still, we’ll recheck this batch to ensure everything meets our usual standard, insha’Allah. We sincerely value your trust and hope we can serve you better next time, with a smoother and more satisfying experience 🤍 With care, The Mariam’s Collection Team

Response from Mariam's CollectionNov 8, 2025

Assalamu Alaikum dear sister, We’re truly sorry to hear that your experience didn’t meet your expectations. Please accept our sincere apologies for any disappointment caused. Because of the time difference, there might sometimes be a delay in our replies — but we assure you, every message is read carefully, and we take every sister’s concern seriously. Our team is Muslim-owned and run with sincerity. From day one, our goal has never been just business, but to serve our Muslim sisters with modest, meaningful designs made with care. Along the way, there may be challenges or misunderstandings, but we’re always striving to improve, insha’Allah. We truly appreciate your feedback, and we’ll continue working hard to bring better service and products to our community. 🤍May Alah ease everything for us.amin With care, The Mariam’s Collection Team

Response from Mariam's CollectionNov 8, 2025

Assalamu Alaikum dear sister, We’re truly sorry to hear that your experience wasn’t what you expected. Please know that we take every piece of feedback seriously and never intend to cause disappointment. Our abayas come in many styles and fabrics, each clearly described on the product page. We understand that personal preferences may differ, but we assure you — there is absolutely no deception in our business. As a Muslim-owned brand, honesty and integrity are values we deeply uphold, Alhamdulillah. Your feedback helps us reflect and improve continuously. We pray that your future experiences bring you ease and satisfaction, insha’Allah 🤍 With care, The Mariam’s Collection Team 🌙