Mariam's CollectionReviews of mariam-col.com

Response from Mariam's CollectionJun 21, 2026

Bonjour, Nous vous remercions d’avoir pris le temps de partager votre expérience, même si nous sommes sincèrement désolés qu’elle n’ait pas été à la hauteur de vos attentes. Concernant la couleur, malgré tous nos efforts pour présenter nos produits le plus fidèlement possible, de légères différences peuvent parfois apparaître selon l’éclairage, la photographie ou les écrans utilisés. Nous comprenons néanmoins votre déception et prenons votre remarque au sérieux. Concernant le produit lui-même, nous souhaitons également apporter une précision importante. Notre site propose à la fois des modèles exclusifs Mariam’s Collection, que nous concevons, développons et produisons nous-mêmes, ainsi que certains produits sélectionnés auprès d’autres marques partenaires. Cette information est indiquée dans les descriptions produits afin d’apporter le plus de transparence possible à nos clientes. Concernant le suivi de livraison, nous sommes sincèrement désolés que vous ayez manqué d’informations pendant l’acheminement de votre colis. Une meilleure communication est un point sur lequel nous travaillons activement afin d’améliorer l’expérience de nos clientes. Merci également pour votre retour concernant la transparence et la communication. Même lorsque les commentaires sont difficiles à lire, ils nous permettent d’identifier nos points faibles et de continuer à nous améliorer. Si vous souhaitez que nous examinions votre commande plus en détail, n’hésitez pas à contacter notre responsable du service client via WhatsApp au +1 555 870 3890, ou notre directrice Jamila à [email protected]. Nous serions heureux d’étudier votre situation personnellement. Merci encore pour votre retour et pour nous aider à devenir meilleurs. Cordialement,

Response from Mariam's CollectionJun 21, 2026

Assalamu Alaikum dear sister, We are truly sorry to hear that you were disappointed with your purchase and with the way your concerns were handled. When quality concerns are reported, our team carefully reviews the photos and information provided against our product descriptions and quality standards before making a decision. However, we understand that every customer may have different expectations, and we are sorry that the outcome left you feeling unheard. Please know that our intention is never to dismiss a customer’s concerns. We always strive to assess each case fairly while following our published policies. We would appreciate the opportunity to review your case once again. Please contact our Customer Service Manager via WhatsApp at +1 555 870 3890 with your order number. If you would like your case to receive further review, you may also contact our General Manager, Jamila, directly at [email protected], and she will personally look into the matter. Your feedback is valuable to us, and even when it is difficult to hear, it helps us identify areas where we can improve our products and customer experience. May Allah bless you and your family with ease and goodness 🤍

Response from Mariam's CollectionMay 25, 2026

Assalamu Alaikum dear sister, We are truly sorry that your experience left you feeling disappointed, especially after choosing to support a Muslim-owned business. We genuinely understand why this made the situation feel even more upsetting for you. Regarding the prayer mat, we sincerely apologize that the product did not meet your expectations. For certain non-clothing items, return eligibility can sometimes differ due to product category and supplier policies, but we understand that this may not have been communicated clearly enough, and for that we are sorry. Please believe us, we never want any customer to feel ignored or treated unfairly. As a Muslim-run brand, trust and amanah mean a great deal to us, and we are continuously trying to improve both our communication and customer experience. If you are willing, please send us your order number again through WhatsApp at +1 555 870 3890 so we can personally review your case once more and see what we can do for you, insha’Allah. May Allah guide us to do better and place barakah in all our dealings 🤍

Response from Mariam's CollectionMay 25, 2026

Assalamu Alaikum dear sister, We are truly sorry to read about your experience, and we understand how disappointing and stressful this process must have felt for you. Regarding the quality concerns and return request, we sincerely apologize if our handling of the situation made you feel unheard. That was never our intention. We understand that expectations can differ from customer to customer, but we always want every sister to feel respected and treated fairly. As for the packaging, during very busy periods some orders may be packed together for shipping efficiency, but we understand how this may have affected your impression of the products, and we appreciate this feedback. Please kindly send us your order number again via WhatsApp at +1 555 870 3890 so we can personally review your case once more. We genuinely want the opportunity to better understand what happened and see if we can still reach a fair solution for you, insha’Allah. We know trust is earned, and we are continuously working to improve both our products and customer experience. May Allah guide us to do better and grant ease to all of us 🤍

Response from Mariam's CollectionMay 25, 2026

Assalamu Alaikum dear sister, We are truly sorry to read about your experience, and we understand how disappointing and stressful this process must have felt for you. Regarding the quality concerns and return request, we sincerely apologize if our handling of the situation made you feel unheard. That was never our intention. We understand that expectations can differ from customer to customer, but we always want every sister to feel respected and treated fairly. As for the packaging, during very busy periods some orders may be packed together for shipping efficiency, but we understand how this may have affected your impression of the products, and we appreciate this feedback. Please kindly send us your order number again via WhatsApp at +1 555 870 3890 so we can personally review your case once more. We genuinely want the opportunity to better understand what happened and see if we can still reach a fair solution for you, insha’Allah. We know trust is earned, and we are continuously working to improve both our products and customer experience. May Allah guide us to do better and grant ease to all of us 🤍

Response from Mariam's CollectionMay 9, 2026

Assalamu Alaikum dear sister, We are truly sorry reading this, especially knowing this was meant to be your graduation dress. We completely understand why you feel disappointed, and honestly, the issues you described should not have happened. The sleeve length, pocket detail, and color mismatch are not the standard we aim to provide, and we sincerely apologize for the frustration this caused you. We also understand your concern as a Muslim customer expecting proper modest coverage, and we take that feedback very seriously. Please kindly send us your order number again on WhatsApp: +1 555 870 3890 and mention this review so we can personally check your case and arrange a proper solution for you, insha’Allah. We know how important special occasions are, and we truly regret letting you down this time. Please don’t feel that your concerns are being ignored — we genuinely want the opportunity to make this right for you. May Allah ease your heart and grant goodness in your graduation journey 🤍

Response from Mariam's CollectionApr 25, 2026

Salam liebe Kundin, es tut uns wirklich sehr leid, Ihre Erfahrung zu lesen. Wir verstehen vollkommen, wie frustrierend und enttäuschend es sein muss, so lange auf eine Bestellung zu warten. Dafür möchten wir uns aufrichtig entschuldigen. In sehr stark ausgelasteten Zeiten (insbesondere rund um Ramadan) kam es leider zu Verzögerungen bei einigen Bestellungen. Das entspricht nicht unserem Anspruch, und wir nehmen Ihre Rückmeldung sehr ernst. Bitte kontaktieren Sie uns dringend mit Ihrer Bestellnummer über WhatsApp (+1 555 870 3890), damit wir Ihren Fall umgehend prüfen und eine Lösung für Sie finden können. Ihr Anliegen wird bei uns priorisiert behandelt. Wir sind ein Unternehmen, das großen Wert auf Vertrauen und Fairness legt, und möchten die Situation unbedingt für Sie klären. Vielen Dank für Ihre Geduld.

Response from Mariam's CollectionApr 25, 2026

Assalamu Alaikum dear sister, We are truly sorry to read your experience, and we understand why this situation has made you feel disappointed. Please believe us, we would never want any sister to feel this way. Regarding the return policy, we sincerely apologize if it was not clear enough — this is something we are already working to improve so it is easier to find and understand. For sizing, we understand how frustrating it can be when a piece doesn’t fit as expected. Even with size guides, different styles and fabrics can sometimes fit differently, but we take this feedback seriously and will continue improving our accuracy. We would like to assure you that returns or solutions are always possible — your case should not be left unresolved. Please kindly contact our customer support on WhatsApp: +1 555 870 3890 with your order number so we can review your situation and offer you a fair solution, insha’Allah. As a Muslim-run brand, we take trust and honesty (amanah) very seriously, and we are continuously learning and improving from every feedback. We truly hope you can allow us the chance to make this right. May Allah guide us to do better and grant ease to all of us 🤍 Mariam’s Collection Team