Website states 5-7 days delivery. I placed my order on 12/6 and the order was processed that day. Here it is 12/13, 7 days later and my order still hasn't left NJ to be delivered to Florida. Don't count on delivery times with this company. Use a reputable supplier.
DM
Doss M.
Charges but no details
I suddenly have 2 charges from Margin Holdings but to the best of my knowledge, I have ordered nothing from them. I haven’t finished my research to see if they might be the agent for any of my December purchases but I am writing this negative review because they provide zero details for the charges. Several phone call attempts yielded nothing but frustration.
FOLLOW UP
After finishing researching this charge, I found that it was for an item I ordered via the New York Times.
I am adding two stars. It should be a given that notice of a charge includes the item involved.
RA
Rhonda A.
Scammer Alert
Scammer Alert! I received two charges within two weeks from this company through my Paypal account. I do not remember ever ordering anything from them, and I don't use Paypal very often, so this fraudulent charge was very noticeable. The number listed on BBB is no good.
MW
Mr. William C.
Heaters are not fit for purpose.
Received items six Heaters (6) they are not fit for the purpose they are intended for.
Got in touch with MARGIN HOLDINGS within there 30 days money back gaurantee and asked for a return address to return the Heaters (ha ha) and heard nothing and I informed them I was filing a dispute with Paypal.
Informed Paypal and was informed they had already received my notice of dispute from Margin Holdings.
I am now waiting for any movement on this case from Paypal for the outstanding amount of £282:00.
OZ
Ozzy
They charged my PayPal account 3x with one purchase.
They charged my PayPal account 3x when I made only one purchase with them, that is steeling. And on top of it PayPal tells me to resolve it with these thieves.
CB
Christina B.
Never received one item
Never received one item, and the.other is very overpriced. Wrote them, but no respond. PayPal is not the safeguard I thought it was.
JC
Joanne C.
Smart Heater- very strange company
I purchased a "smart heater" and paid about £45.00 for it, the remote to work it was £13.00 on top of this and it was advertised as essential for the energy crisis and would be brilliant and heat a whole room! we didn't find it to be this great and there were some on amazon that looked very similar to what we had received in the post for less than £20.00 with a remote included!
I emailed them demanding a refund as i was within my 30 day "money guarantee" period, they replied with an email saying "what is wrong" asking me what had happened, i explained that it didn't work the way i had expected it to and they then sent me a manual on how to use it!
I then replied saying i wanted a full refund, which i was entitled to, and for them to send me on the refund information - they replied saying they would give me back 40% of my money so i wouldn't have to pay for shipping fees! I said i had a 30 day money back guarantee and wanted a full refund - emails then went back and forth - they came back with 50% then 60% then finally they said 85% of my money back so in the end i just took it as i had lost the box to return it! - the funny thing is each time i sent a reply, a different member of staff replied, so i had a Leo, then Deen, then Amy, then Dax, then Tom, then Dave and the email addresses ranged from paypal@marginholdingslimitedonlinecom, support@buysmartheatcom, uksupport@getsmartheatcom - apparently they also have a restocking fee - PS: We have a restocking fee of 15% for every return!
I found this company very dodgy, something isn't right about them at all and i believe that they didn't want the "return" items listed against them so will refund to try their best to stop this!
SF
Shari F.
I have four charges on PayPal this…
I have four charges on PayPal this month to this company and I don’t know what they’re for. I may be a little forgetful so I’ll give them another week, but then I’m going to raise hell.