James K.
Cheated out of my Movie Club Ticket
***Marcus Theaters contacted me and resolved the issue, finally. I am satisfied with the resolution. I will still be a returning customer. I changed my rating from 1 to 3 stars.*** Nothing wrong with the location, clean and friendly. Customer service on the other hand cheated my out of a Movie Club ticked. They admit it is their fault, but then refuse to reimburse or reinstate the ticket cost. Certainly lost the business of this annual movie club customer, along with the multitude of friends and family I have been taking. Big disappointment. If there are any questions I have plenty of emails and proof to follow up with. Absolutely terrible experience.