Stone is our passion and with over 30 years of industry experience, we are here to bring the highest quality natural stone to our customer at the lowest possible prices, while providing excellent customer service. We travel the world to visit factories to make sure they have the right machinery to produce first quality material so we can bring you the best that nature has to offer. We import directly from factories overseas in order to provide high-quality products, we do not compromise on the quality of our products.
MarbleWarehouse.com (marblewarehouse.com) has 320 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Showing 3 reviews with 1 star · Clear filters
Mark R.
I ordered Bianca crystal they sent black and white polished. Since I laid the black and white polished before realizing their mistake I was stuck. I needed more so I reordered Bianca crystal and black white polished hoping to hit the right tile by chance. They called me to say that it may not match the previous order. What a joke. They sent me Colorado gold and some other not even close looking tile. I gave up. They have no concern as to what they send.
Charles C.
Everything was fine for the first week. I got routine shipping updates and location status. Then the shipment landed at a regional terminal 2 hours from my home and all communication ceased. After over 3 weeks with no communication, I called the shipping company for a status update. I was shuffled off to another shipper who stated that they could ship to my house on Friday. If they deliver on Friday, as they claim, my shipment will have taken 28 days from the regional terminal to my house. This delivery fiasco has potentially compromised project completion until after the Thanksgiving holiday, and means I'll have contractors trying to finish their work while I have a house full of guests.
Response from MarbleWarehouse.comNov 27, 2018
Hi Charles, Please accept our sincerest apologies for the experience you have had. We are committed to the highest level of satisfaction to our customers. Please know that we shipped your order three business day after you placed the order and you received an email with tracking information. Unfortunately, our shipping company partner miscommunication with you causes the lengthy delay. I wished you had informed us about the problem immediately, so we could've stepped in to solve it right away We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
James S.
I been waiting for order over a month very bad service
Response from MarbleWarehouse.comMar 26, 2018
Hi James, So sorry to hear about your experience! Please know that we shipped your order one business day after you placed the order, your order arrived Harrison, NJ four days later and freight company has attempted to contact you numerous times via email and phone call, but unfortunately, they were not successful. If you could please give us call or respond to your Email. We'd love to try and make things right!