Maple PrimeWelcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Maple Prime (mapleprime.com) has 230 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Cosmetics & Makeup · Adelphia, New Jersey
Excellent
Cosmetics & Makeup · Hackensack, New Jersey
Excellent
Cosmetics & Makeup · Hillsborough, New Jersey, New Jersey
Excellent
Cosmetics & Makeup · Englewood, New Jersey
Excellent
Showing 56 reviews with 1 star · Clear filters
Ronald W.
I haven’t received my order
Response from Maple PrimeDec 29, 2025
Hi Ronald, We sincerely apologize for the inconvenience you experienced with your order. Due to carrier-related delays, your shipment took longer than expected, but we’re glad we were able to connect with you and resolve the situation. Thank you very much for your patience and understanding. We truly appreciate it.
Herschel M.
My order was not delivered and cancelled when it came to finl stage of delivery.
Response from Maple PrimeDec 10, 2025
Hi Herschel, We sincerely apologize for the inconvenience with your order. Unfortunately, Amazon Shipping returned the package to the sender, and this was outside of our control. As a resolution, we have already processed your refund. Please feel free to reach out to us directly — we’d be more than happy to assist further and offer compensation for this inconvenience. Your satisfaction is very important to us.
Astrid
I still don’t have the items I ordered and have had zero updates on when it will arrive.
Response from Maple PrimeDec 1, 2025
Hi Astrid, We’re very sorry to hear your order was delayed. We have reached out to offer further assistance, and we’ll make sure to compensate you for this unexpected delay from the carrier. We truly care about our customers’ experience, and even though some situations are outside of our control, we are committed to making this right for you.
Montavious P.
Never received the product. I’m actually disappointed.
Response from Maple PrimeNov 20, 2025
We’re truly sorry for the frustration this delay has caused. We completely understand your disappointment, and this is not the experience we want for our customers. We’ve already sent out a replacement for you, and the tracking is now updating. You should see movement shortly. Again, our sincere apologies for the inconvenience. We care deeply about your experience and are committed to making this right. If there’s anything else you need, we’re here to help.
Omar fekir F.
Too long of ship and when it shipped I didn’t get the order
Response from Maple PrimeNov 7, 2025
Hi there, we’re very sorry to hear about the delay and that your order didn’t arrive. That’s definitely not the experience we want for our customers. We’d love the chance to make this right — please reach out to us with your order number so we can assist you with a replacement or refund right away.
Sorayda P.
I pay 15 dollar for one sample that is fraude
Response from Maple PrimeOct 22, 2025
We're sorry to hear you were disappointed. We strive to be fully transparent about our pricing, including the cost of the products available on our website, and we do our best to clearly communicate this upfront. That said, we've already reached out to understand what happened and have offered a solution. We're here to help if there's anything more we can do to make things right.
Nate
If I could give them 0 stars, I would. This company is an absolute joke. The whole reason I purchased was because their website said, "ships the next day" on the order page. It took over 2 weeks to ship my first order, and they lied several times when I emailed customer service, telling me it left the Warehouse when it was never even received by Amazon shipping. They apologized and gave me a coupon, so I decided to give them another chance. This time, they not only took another two weeks to "ship" the product, they lied about having the product in the first place. I took precautions and contacted Amazon shipping the 3 days after receiving my tracking information. They claimed they never received a package. When I confronted Maple Prime with the email from Amazon, they claimed, "an error was made within our department regarding the incorrect size" and told me it would take ANOTHER week to ship my order. Well, 11 days went by and I confronted them again. They cancelled my order due to it not being in stock. I made the original order September 5th, and it was cancelled as of today, October 6th. Do yourself a favor and don't waste your time with this incompetent company. All they'll do is lie to you and put the blame on Amazon despite them being at full fault.
Response from Maple PrimeOct 17, 2025
Thank you for sharing your feedback. We’re sorry for any inconvenience or miscommunication you may have experienced during your order process. At Maple Prime, we strive to provide the best customer service possible and are always working to improve based on customer input. We appreciate you giving us a second chance and regret that this experience did not meet your expectations. Your comments have been noted and shared with our team for review. We value your feedback and thank you again for bringing this to our attention.
Y D.
It’s a fake perfume. I ordered good girl légère which I have owned multiple times and only bought from them because it is no longer available from real retailers like Sephora or Ulta or the likes. They sent me a fake. I can’t believe I paid so much money for a fake. Do not buy anything from them. I will try to contact them to get a refund and update this post.