Maple PrimeReviews of mapleprime.com

Response from Maple PrimeFeb 16, 2026

Hi, we sincerely apologize for any miscommunication and for the frustration this may have caused. Some products require a specific processing time before shipment, which can vary depending on availability. After reviewing your case, the order was canceled per your request. If you have any additional questions or need further assistance, please don’t hesitate to reach out. We’re always happy to help and want to ensure everything is resolved smoothly.

Response from Maple PrimeFeb 16, 2026

Hi, thank you for your feedback. We’re sorry for the concern caused by the delay. Some products may require an additional processing time before shipment, depending on availability. We truly want to help and do our best to resolve any concerns as quickly as possible. Please reach out to us directly with your order details so we can review your case and further assist you.

Response from Maple PrimeFeb 16, 2026

Hi, thank you for sharing your feedback. We’re sorry for any frustration caused by the delay. We were able to reach out and explain that this item required a specific processing time prior to shipment. After reviewing the details together, the order was canceled per your request. We appreciate you taking the time to share your experience, and we wish you the best moving forward.

Response from Maple PrimeFeb 6, 2026

We’re very sorry to hear about your experience, especially as this was your first order with us. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback. Regarding the first item, it was available but required additional processing time, which unfortunately did not work within your expected timeframe. Once you contacted us, we were happy to issue a refund for that item. As for the second item, we sincerely apologize for the shipping issue and for any confusion around delivery timelines. While we do not offer overnight shipping, expedited shipping was applied to help shorten the delivery time to approximately 2–3 business days once the item ships. We understand how this situation could feel disappointing, and we’re sorry for any miscommunication. We have reached out to you directly with a special compensation offer as a gesture of appreciation for your patience. Your experience matters to us, and we would truly like the opportunity to make this right.

Response from Maple PrimeFeb 6, 2026

We’re truly sorry for the frustration this situation has caused and understand how disappointing this experience must have been. We apologize if our shipping expectations were not communicated clearly. Expedited shipping affects the delivery transit time only (reducing it from our standard 5–8 business days to approximately 2–3 business days once shipped), but it does not change the item processing time prior to shipment. We understand how this can be confusing, and we’re sorry for any misunderstanding. We have already reached out to you directly to review this situation, explain the delay, and offer compensation, as we genuinely want to make this right for you. Your experience matters to us, and we never want a customer to feel overlooked or misinformed. Please feel free to reply to our emails at any time so we can continue assisting you and find a resolution that works for you. We truly care about our customers and are committed to providing better service. — Maple Prime Support Team

Response from Maple PrimeJan 19, 2026

We’re very sorry to hear about the delay and understand how frustrating it is to be waiting this long for your order. That’s certainly not the experience we want for our customers. We’re glad we were able to reach out to you directly so we can review your order and provide the best possible solution. While shipping delays can sometimes occur with the carrier, we always want to make sure our customers are supported and taken care of when this happens. Thank you for bringing this to our attention and giving us the opportunity to assist you further. Your satisfaction truly matters to us, and we’re committed to resolving this for you as quickly as possible.

Response from Maple PrimeJan 19, 2026

We’re truly sorry for the frustration this situation caused, and we completely understand why this would be upsetting — especially after experiencing delivery issues more than once. That’s not the experience we want for any of our customers. We’re glad we were able to connect with you directly and review your case, and that we could reach out to provide a solution to move things forward. While shipping delays or losses can sometimes occur with carriers, we always want to make sure our customers are taken care of when something goes wrong. We appreciate you bringing this to our attention and giving us the opportunity to assist. Your feedback is important to us, and we’re continuously working to improve both our service and delivery experience.

Response from Maple PrimeDec 18, 2025

Hello, Thank you for your review. We’ve verified your order and would like to clarify that the product you selected is sourced from a specific supplier and is advertised on our website with an estimated shipping timeframe of 1–2 weeks. Based on this timeframe, your estimated shipping date is set for December 26, 2025, at the latest. We apologize for any confusion this may have caused and understand how important it is to have clear expectations. If this timing was not clear at the time of purchase or is not convenient for you, please feel free to reach out to our support team. We truly appreciate your purchase and will do our best to further assist you in any way possible.