Maple PrimeReviews of mapleprime.com

Response from Maple PrimeApr 10, 2026

Hi there, We’re really sorry to hear about your experience—we completely understand how concerning it is when your order hasn’t shipped yet. We truly care about our customers’ experience and would like to look into what may have happened with your order. Please feel free to reach out to our Customer Support team or share your order details so we can assist you as quickly as possible. We appreciate your patience and the opportunity to make this right.

Response from Maple PrimeApr 7, 2026

We’re very sorry for the delay — we understand how frustrating this must be. This isn’t the experience we aim to provide. Please reach out to our Customer Support team with your order details so we can check what’s causing the delay and assist you as soon as possible.

Response from Maple PrimeMar 23, 2026

Hi, Thank you for your feedback—we’re sorry to hear about your experience. Unfortunately, your order was affected by a pricing error and had to be canceled. We understand how frustrating this can be, and we sincerely apologize for the inconvenience caused. The discount offered was intended as a gesture of goodwill, though we understand it may not have met your expectations. If there’s anything further we can assist you with, please feel free to reach out.

Response from Maple PrimeMar 9, 2026

We’re very sorry to hear about this experience and truly apologize for the frustration caused. This situation does not reflect the level of service we aim to provide, and we completely understand how disappointing it must have been—especially given that the issue originated from a listing error on our end. Please know that we are currently making internal corrections to prevent situations like this from happening again, including improvements to our listing accuracy and return handling processes. Our team has also reached out directly to offer a solution and compensation for the inconvenience caused. We truly value our customers’ time and appreciate the opportunity to make this right. Thank you for bringing this to our attention.

Response from Maple PrimeFeb 16, 2026

Hi, thank you for your feedback. We’re sorry for the delay and any frustration this caused. We’ve reached out to you directly to explain the product’s processing time and shared the available options moving forward. Please feel free to reply to our message so we can proceed with the option that works best for you — we’re here to help and truly care about your experience.

Response from Maple PrimeFeb 16, 2026

Hi, thank you for your feedback. We apologize for the delay and for any frustration this may have caused. We’ve been in contact with you to explain the product’s processing time, and we appreciate your patience while the order continues to move forward. If you have any additional questions or need further assistance, please don’t hesitate to reach out — we’re here to help.

Response from Maple PrimeFeb 16, 2026

Hi, thank you for sharing your feedback. We’re sorry to hear that the fragrance did not meet your expectations. Scent preferences can vary greatly from person to person, and we understand how disappointing this can be. We’ve reached out to you directly to further assist and offer a solution. Please feel free to contact us anytime — we’re always happy to help.