Maple Prime Reviews | Read Customer Reviews of mapleprime.com

Maple Prime Reviews | Read Customer Reviews of mapleprime.com

Maple Prime reviews

Showing 56 reviews with 1 star · Clear filters

Scott C.
Jul 25, 2026
Horrible ship times and customer…
Horrible ship times and customer service. Trying to cancel an order is a pain. I own 2 businesses myself. Cant imagine operating like that.
Response from Maple PrimeJul 30, 2026
We’re very sorry for the frustration this caused. We do have a short verification process for cancellations, which can make things feel slower than expected. That said, your cancellation and refund have been completed, and we’ve also added a small compensation for the inconvenience. We appreciate your feedback and will continue working to improve our service.
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Theresa C.
Jul 8, 2026
Awful shipping
Yep just like everyone has been saying, shipping is awful. Hopefully i will get my order this year! I dont believe I'll order from here again.
Response from Maple PrimeJul 22, 2026
Thank you for your feedback — we’re truly sorry to hear about your experience. In some cases, depending on the item’s processing timeframe, the total delivery time may feel longer than expected before the order arrives. That said, we completely understand your concerns and how frustrating this can be. Our team will be reaching out to you shortly to review your case in detail and offer appropriate solutions, including compensation where applicable. We truly appreciate your patience and support, and we want you to feel fully supported every step of the way.
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Eric B.
Jun 17, 2026
Wrong Product x 2- Shipping Takes Forever
I ordered 2 Eau de Parfums- the order sat waiting for two weeks for a label to be created (to ship). When I sent an email to cancel- magically a label was created and it was shipped within 24hrs. I received the shipment- and found that they were both the the wrong product- the Eau de Toilet version. Not sure why this place has such a high rating- they couldn't ship within a reasonable amount of time nor send the right product (or follow a simple request to cancel). Getting these two things right is business 101. Order at your own risk. I'm assuming I'm stuck with 2 bottles of something I didn't order considering the lack of service thus far. The funny part is, as you see below- they asked me to reach out for help. I did, multiple times. Unless I used an incorrect support email from their site- I can't help but think it's for show. We'll see if they reply to the email I sent 5 days ago (4 days before their reply below).
Response from Maple PrimeJun 19, 2026
Thank you for sharing your experience with us. We’re really sorry to hear about the concerns with your order and understand how frustrating this situation must feel. We’d like the opportunity to take a closer look at your case and provide the best possible resolution. Please reach out to our support team directly at [email protected] with your order details, and we’ll make sure your case is reviewed as soon as possible. We truly appreciate your patience and look forward to assisting you.
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Anonymous
May 20, 2026
Horrible
Horrible, paid for expedited shipping package NEVER landed waited almost 15 business days to no avail, eventually I gave up and had to file a dispute with my bank
Response from Maple PrimeMay 21, 2026
We’re very sorry to hear about your experience and we completely understand how frustrating this must have been, especially after choosing expedited shipping and waiting so long without receiving your order. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused. Please allow us the opportunity to take a closer look at your case. Kindly reach out to us at [email protected] with your order details so we can investigate this further and assist you properly.
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urian torres U.
May 9, 2026
Never got my package when it stated…
Never got my package when it stated that it was delivered.
Response from Maple PrimeMay 11, 2026
We’re very sorry to hear this and understand how frustrating this must be. We’d really like to look into this for you and make sure everything is properly resolved with your order. Please reach out to us at [email protected] , and our team will be happy to assist you directly and help sort this out as quickly as possible.
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Lenox Lopez F.
Apr 20, 2026
Muy mal no dan informacion de nada me…
Muy mal no dan informacion de nada me llegaban en 5 dias y asta ahorita solo marca q lo ordene y desde el 15 los ordene 5 dias despues y no he resivido ninguna informacion voy a disputar mi compra y cancelar el pedido
Response from Maple PrimeApr 29, 2026
Hello, We’re really sorry to hear about your experience, and we understand how upsetting it can be not to receive updates on your order. While processing times can vary by item and are listed on each product page, we truly regret if this wasn’t clear or if your order has taken longer than expected. We always aim to keep our customers informed and provide a smooth experience. We’d sincerely appreciate the chance to look into this for you and help resolve the situation. Please contact us at [email protected], and our team will make every effort to assist you as quickly as possible. Thank you for bringing this to our attention—we hope we can turn your experience around.
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Chris S.
Apr 17, 2026
If you don’t mind waiting a while
I ordered my cologne on the 1st and they didn’t even create the label and ship until the 15th. They claim if the item isn’t in stock and is back ordered they will notify. My item wasn’t back ordered, it just took them that long. Tracking is currently saying the 20th. This is the states btw not over seas. I could’ve ordered from just about anywhere and it would ship and arrive in less than a week. Had they just been up front from the beginning I wouldn’t be writing this review. So many better options to buy from. Will not use Maple Prime again.
Response from Maple PrimeApr 29, 2026
Hello, Thank you for sharing your experience. We’re truly sorry to hear about the delay and understand how frustrating this must have been. We do handle different processing times depending on the item, and these are typically displayed on each product page. That said, we sincerely apologize if this was not clear or if your order took longer than expected—this is not the experience we aim to provide. We genuinely want to offer the best possible service to our customers and would really appreciate the opportunity to make this right. If you’re open to it, please reach out to our team at [email protected], and we will do our best to assist you and improve your experience. Thank you for your feedback, and we hope to have the chance to regain your trust.
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Alex C.
Apr 11, 2026
Shipping times are horrible.
Shipping times are horrible.
Response from Maple PrimeApr 29, 2026
Hello, Thank you for your feedback. We’re truly sorry to hear that you’re not satisfied with our shipping times. We understand how important it is to receive your order promptly. Please note that shipping and processing times can vary depending on the item and destination, and these details are typically provided on our website. That said, we sincerely apologize if your order took longer than expected. We would really appreciate the opportunity to look into this for you and make things right. Please feel free to reach out to our Customer Service team at [email protected] or connect with us through our live chat on our website. We’re here to help and will do our best to assist you as quickly as possible.
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