Maple PrimeReviews of mapleprime.com

Response from Maple PrimeSep 15, 2026

We’re sorry this was your experience. We understand that waiting for an update can be frustrating, and we sincerely apologize for the inconvenience caused by the recent increase in order volume and response times. Our team is actively adding staff and working through the backlog to get back to everyone who has reached out. If you still need assistance, please contact our support team and we’ll be happy to help. We also expect to have our phone lines active again soon. Thank you for your patience and for giving us the opportunity to improve.

Response from Maple PrimeSep 7, 2026

We’re truly sorry to hear about your experience. We understand how frustrating it is to be waiting for an order and not receive the support or updates you expected. We recently experienced a much higher volume of orders and inquiries than anticipated, and unfortunately, we were not fully prepared for that level of demand. We know this affected some customers’ fulfillment and response times, and we sincerely apologize. Customer experience is very important to us, and we’re actively working to improve both fulfillment and communication. We’d really appreciate the opportunity to look into your order personally and see how we can assist. Please feel free to contact us at [email protected] with your order details. Again, we’re very sorry for the frustration this caused and appreciate you bringing it to our attention.

Response from Maple PrimeSep 7, 2026

We’re truly sorry to hear about your experience, and we completely understand why you feel frustrated and disappointed. Waiting beyond the expected delivery timeframe without receiving the level of support you should have received is understandably upsetting. We want to be transparent about what happened. We recently ran several very strong promotions that brought in a much higher volume of orders than we anticipated, and unfortunately, we were not adequately prepared for that level of demand. This affected both fulfillment times and our customer service response times, and we take responsibility for that. We understand that this does not make the experience any less frustrating, and it certainly does not excuse the inconvenience you’ve experienced. Customer experience is extremely important to us, and we’re actively working on improving our processes, increasing our support capacity, and becoming much more proactive when issues arise. We would truly appreciate the opportunity to look into your specific order and see how we can help. Please feel free to send us your order number or contact us directly at [email protected] so we can review this personally. We’re sincerely sorry, and we hope you’ll give us the opportunity to make this right.

Response from Maple PrimeAug 29, 2026

We are extremely sorry about your experience with your order. This is definitely not the experience we wanted to provide, and we completely understand your frustration after waiting for updates and not receiving a timely response from our team. We are currently experiencing a higher volume of inquiries, which has caused our response times to be longer than usual, but we are working hard to respond to every customer as quickly as possible. Regarding your order, it appears the package may have been lost in transit, and our team will be reaching out to you directly to arrange a replacement with expedited delivery. We sincerely apologize again for the inconvenience, and we truly appreciate you sharing your feedback. We’ll do our best to make this right and provide you with a much better experience.

Response from Maple PrimeAug 25, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience led to this impression of our customer service. We appreciate you taking the time to share your concerns, and we’re glad our team was able to assist and resolve your case. We take feedback like this seriously and will continue working to improve our communication, fulfillment, and overall customer experience. We truly appreciate the opportunity to address your concerns and do better moving forward.

Response from Maple PrimeAug 25, 2026

We’re very sorry to hear about the issues you experienced with your order. We understand how concerning it would be to receive an item different from what you ordered, and we sincerely apologize for the inconvenience this has caused. We’d also like to clarify that Maple Prime has been selling 100% authentic fragrances sourced from authorized distributors since 2012. We take the authenticity and fulfillment of every order very seriously, so we would like the opportunity to review what happened with your specific shipment. Your experience matters a great deal to us, and we want to do our best to find the right solution, whether that means helping you receive the correct item or addressing the order through another appropriate resolution. Please reach out to our customer service team at [email protected] with your order information so we can look into this personally and assist you further. We’re truly sorry that your experience did not meet the standard we strive to provide, and we appreciate the opportunity to make this right.

Response from Maple PrimeAug 15, 2026

We’re very sorry to hear about the frustration caused by the wait. We understand that three weeks can feel like a very long time, especially when you’re expecting your order to have already shipped. Some of our fragrances have different processing timeframes depending on availability. These can range from 1–3 business days, 3–5 business days, 1–2 weeks, or 2–4 weeks, depending on the specific item and whether additional sourcing is required. The applicable processing timeframe is displayed directly on the product page, above the “Add to Cart” button, before placing the order. We completely understand that waiting can be frustrating, and we’re sorry your experience has not been what you expected. If you need any further assistance with your order, please reach out to us at [email protected] and our team will be happy to help.

Response from Maple PrimeAug 15, 2026

We’re genuinely sorry to hear that you had this experience. We completely understand how disappointing it can be when a fragrance doesn’t smell the way you expected, and we also take your concerns regarding your experience very seriously. We do want to reassure you that all of our products are authentic and sourced through authorized distributors, and we stand firmly behind the authenticity of the products we sell. We’ve been proudly operating since 2012 and follow the appropriate industry guidelines. We’d really appreciate the opportunity to look into this with you and see if there’s anything we can do to help. Please feel free to reach out to us at [email protected]—our team would be happy to review your experience personally. We’re truly sorry again that this wasn’t the experience you were hoping for, and thank you for taking the time to share your feedback with us.