Louis
Product works, returns are a nightmare!
Their products work just fine, but if you happen to return something, get ready! They have the most antiquated return policy of any retail organization, especially by 2026 standards. You can't just return the items. You have to fill out one of their return forms, provide the exact measurements of the box you are using to ship it back to them, take a picture of the items, and then (wait for it) weigh them?! Apparently, they don't know what their own products look like or how much they weigh. This is what happens when you have limited thinking in senior management. I have no doubt they hope you just give up trying to return it, and they neglect to calculate how much these kinds of reviews hurt their business.