Ella
Customer service is really good
Customer service is really good. They responded to my concerns very quickly and went above and beyond to fix them.
Maono is listed under Appliances & Electronics.
Maono (maono.com) has 49 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 37 reviews with 5 stars · Clear filters
Ella
Customer service is really good. They responded to my concerns very quickly and went above and beyond to fix them.
Abdalahe
⭐⭐⭐⭐⭐ I had an issue with an order because I accidentally purchased a receiver that was not compatible with my PD200W microphone. At first, I was worried because I had already been waiting for weeks and could not create content properly. After contacting Maono support, their team carefully reviewed my case, checked the photos I provided, explained the issue clearly, and immediately arranged to send me the correct replacement receiver. What impressed me the most was their customer service. They were always polite, professional, and quick to respond. They even allowed me to keep the incorrect receiver and sent the correct PD200W receiver free of charge. The replacement arrived successfully and now everything works perfectly. Thanks to their help, I can continue creating content without further delays. Mistakes can happen with any company, but what really matters is how they handle them. In my experience, Maono took responsibility, provided an excellent solution, and made sure the issue was resolved. Thank you to the entire Maono support team for the outstanding customer service. Highly recommended.
Vidale O.
I was gifted a Maono PD200W for my birthday and it has been great and have had no issues with the microphone whatsoever. It sounds great, easy to use, clear instructions, nothing more I can ask for really! The customer service team is great as well and even replaced my shock mount free of charge when I broke! I highly reccomend Maono and their products!
LJH
Forget Shure and Røde microphones Maono is the one to go for when it comes to not only bang for your bucks/pounds but also for build quality along with professional sounding microphones. I'm a YouTube Tech reviewer (@all-the-gear-and-no-idea-uk) that ONLY does honest reviews and Maono has completely blown me in every direction possible with the pd200x/pd200w/pd300x and with their new release of the maono pd500x Ai microphone that's the world's first,on the way very soon, I don't just think but I know that this is the beginning of the end of both Shure and Rode when it comes to top tier professional microphones........ just watch this space and you'll see !! Maono has to be one of the most innovative and hard working companies in the tech world that I've ever had the pleasure of purchasing from with amazing customer care services to back up everything that they aim to do and that to put their customers first before themselves 10/10 throughout
Hanza
I love this company. I own two microphones from them, and I plan to buy more in the future. Their customer support is helpful, and swift to help you with your concerns. I had lost a part of one of my microphones and Maono was kind enough to send me the missing part just making my life easier and hassle-free, thank you Maono!
Joe I.
An important part of business is making sure your customer gets what they need, Maono did a great job of that. When I placed my order, there was a discrepancy on what was in stock. The company quickly reached out to me to work out a solution that worked to ensure the products I got were what I needed. Very helpful and friendly. Looking forward to working with Maono and learning all of the abilities it has to offer.
Apocryphal R.
5 of 5 on mic functionality. Using DGM20 USB-C mic. Have not tested playback for quality sample yet but ran the mic for the first time during a meeting last night with no issues. The support arm is stable and the entire unit is light-weight. The gain adjustment knob feels smooth and sturdy. The LED is a nice aesthetic if you are into that sort of thing. No experience communicating with Maono yet. No customer service feedback to offer. Examined the official Maono page today and explored available software tools. There are many reviews in other venues that mention the Maono Link software triggering a trojan virus alert in their security suites. If you are going to try out their software, I would recommend testing in a virtual sandbox first. So far, the hardware appears to be a great mic and an excellent value. The Maono company is not getting good reviews on software or customer service.
Ryan Perkins P.
The mics they make are of amazing quality, Maono is my go-to company when it comes to audio equipment (mics, headsets, mixers etc) and always will be. I've used the Maono PD200X for about 2 years with no issues at all and have just ordered the PD400X for a little upgrade. The shipping times to the UK are a little long (up to 14 days) but it's definitely worth the wait.