ManhattanhomedesignReviews of manhattanhomedesign.com

buyer beware. this is not an honest company. i would have left zero stars if possible! defective, dangerous furniture shipped as "in excellent condition". NOT!

If I could give -20 review I would. Company is a nightmare to deal with. 7 months still no sofa. Delivery company only reached out after credit card gave provisional refund. Delivery company could not schedule a preplanned delivery and attempted to schedule day of actual delivery expecting me to take suddenly a half day off work. Now I’m moving cross country without sofa. manhattan design is attempting to charge me further $220 for a new delivery when I already got provisional refund. Zero customer service help but harassing company if you refund due to inability to be given product in appropriate amount of time. Worst company ever. Avoid at all costs. I’m still fighting with them over a sofa…. That I never got. 7 months later

I have never had such a horrible experience with a company. I purchased this marble table because it was significantly cheaper than other similar marble tables online however I greatly regret it. When I received the table, I noticed how shitty the quality was so I requested to return it. From the very beginning, the order did not ship so I followed up with them after 3 to 4 weeks and it did not arrive to me until nearly 2 months after I ordered it. When I requested to return it, similar situation where I had to follow up multiple times to return. They provided a return address that UPS could not ship to because they listed several towers of condos. I was finally able to get the correct address after many back-and-forth emails with MHD. Several weeks after I returned it, I never heard from the company so I again had to follow up several times via email. They then stated that the table was chipped during shipment and they requested that I file a claim with FedEx. They stated that once I did that, they would refund me. However, when I did file the claim and emailed MHD to let them know that I had, they stated that FedEx would be the one to refund me. I am having issues with this claim and it is being denied. The table was $1000 plus I paid $186 to ship it back to ensure it for the full value of the table. Manhattan home design is a scam company and I would never recommend ordering a single thing from this company to anyone. I am out of nearly $1200 and have nothing to show for it.

Ordered a marble block table from them in July, was told initially when i called it would be 2-3 weeks, but after i ordered they confirmed it would be 11 weeks. Zero communication, five months later, not a word, and they say "maybe March"...some eight months after I ordered. This was after I called, they never emailed at all to let me know what is happening. The agent told me "oh, you cant cancel..its a custom order (meaning they dont actually stock these, they just order). They put the blame on Donald Trump and tariffs, but me waiting 8 months for a table I can buy locally this afternoon for the same price because they worry they will have to pay a tariff is not acceptable. worse, they cant be bothered to let the customer know. This is not how to do business, customer communications are awful and they have no real concern over fact i sit in limbo six months wondering what is happening only to learn that nothing is happening. Go elsewhere. Now that I research them I see this is a constant pattern for them.

This review is based solely on customer service, as I still have not received my full order. I placed a sofa order in June for a 3-seater (made to order) and a 2-seater (in stock). At the end of September, the 3-seater arrived, but it was immediately clear that what I received was essentially a 2-seater with an extra middle cushion added. The leather, wear, and overall appearance were noticeably mismatched. In mid-October, I was told the 2-seater had arrived at their distribution facility and would ship within two weeks. Since then, I’ve reached out multiple times via phone, email, and their website. I have not received a single response in over two months. As an interior designer, I fully understand that furniture lead times can be long. What’s unacceptable is the complete lack of communication. Calling their customer service only leads to an automated message instructing you to email and those emails go unanswered. At this point, I’m incredibly frustrated and at my wits’ end. Reliable communication is the bare minimum, and this experience has been anything but.

We ordered a Mario Bellini sofa in December. Unfortunately the sofa itself ripped in a few places, which was a huge bummer considering how $$$ they are. However, Manhattan Home Design has been AMAZING with their communication and making it right. They're sending us a new sofa, custom made, to make up for everything. The communication has been so easy, they're genuinely kind and caring about our concerns and stress. I don't know why they have bad reviews on their customer service because I have not had a single issue. I will continue to purchase other goods from MHD and will tell others to as well!

going on 33 weeks and still no sofa. this company is incredibly unprofessional, has terrible communication and their estimated shipping times are beyond inaccurate.

Before writing this review, I called and emailed customer service regarding the issues below, and was told I would have a response within 48-72 hours. The response was never received within 48-72 hours (weekend excluded), thus the reason for writing this review regarding the Arco lamp. DO NOT BUY unless you want a piece of c**p from China! 1. The 100w bulb (not included) flickers continuously anywhere between the low and medium setting on the dimmer. I made sure that I purchased a dimmable bulb so it should not be flickering. 2. Manhattan Home Design uses words/text online to make it appear that this product is from Italy. It is not! It is 100% made in China 3. Purchased the black marble version. It is solid black and has zero white veins. The marble was sprayed in the factory with black paint that comes off all over your hands when assembling. 4. The hole in the middle of ours is raw marble and was not made semi-glossy like the rest of the base, so it looks terrible. 5. The four sections used to assemble the arc have two holes on the inner sleeve and only one hole on the outer sleeve. Instructions are very poor and don't say if both holes should be used or only one hole in each aluminum section. Additional small screws were provided without instructions stating if these are extra screws or if all screws need to be used for added strength. 6. Ours does not shine any round circles on our ceiling as shown in the pictures that were probably made by AI. This is something I was looking forward to, as it has a cool appearance on the ceiling. 7. Instructions are in English, but very poor! Extremely difficult to install the fixture based on the provided instructions !! DO NOT BUY unless you want a piece of c**p from China with poor instructions!!