Tad
Hasan was very helpful
Hasan was very helpful. I would suggest a more prompt response from an actual human instead of the back and forth with a bot at the onset of an issue.
Response from Maneup LabsAug 13, 2025
Thank you for your feedback and for your kind words - I’m glad we could help. We use AI at the start of conversations so customers can get immediate answers 24/7 without waiting in a queue, which helps keep our response times fast. That said, we completely understand the value of speaking to a real person right away for certain issues, and your feedback will help us fine-tune that balance. We appreciate your support and look forward to serving you again.