Malpay - A Company Limited.Reviews of malum.co

Some staff/employee helped me with the payment and was very honest and kind about it. 10/10 service!

Helped me alot easy money

I had a good experience with it. Accepting payment through it was seamless.

I am a merchant who processed real volume through this service and is now $5,000 down with no explanation and no release date. Everything below is first-hand and dated. I have kept every message, every timestamp and every screenshot. June 4, 2026 the balance disappears Roughly $5,000 of my pending balance was removed from my account with no prior notice, no email and no explanation. Merchants I know personally were hit on the same day. Nobody was warned and nobody was given a reason. June 8 I do exactly what I am told to do Support told me that held funds would only be released to a merchant's own account, and that if I wanted my money I needed to register one directly instead of processing through an intermediary. I registered the same day and confirmed my username in their support channel within hours. I was told the application would be reviewed. June 15, 18, 23 silence I followed up on all three dates. No status, no case reference, no timeline. On one of those follow-ups an agent replied "what can we help you with today" without having read a single line of the history sitting directly above their own message. I had to explain the entire situation from scratch, again. July 2 a new story appears Nearly a month later I was suddenly told my payout is held by their "old PSP" for 180 days, and that an email had been sent to me explaining this. That email does not exist in any of my inboxes. When I asked which address it had supposedly been sent to, they could not tell me. A 180-day hold is a serious commercial decision. It was in no notice I ever received, and it surfaced only after I refused to stop asking. Then I was blocked When I kept asking where my money was, my account request was denied and I was told they would not continue working with me "for attacking us." Asking a payment provider where your own balance went is not an attack it is the entire purpose of a payment provider. The result: no account, no release date, no documentation, no money. The circle This is the part that should worry anyone reading. When I ask one side, I am told the agreement sits with the other. When I ask the other side, I am pointed back, or told an unnamed "old PSP" is holding everything. Every party points at another party. The balance never moves. Nothing is ever put in writing. Update my personal data published in their public reply After I first wrote about this, the company responded publicly and included my full name, my email address and my phone number in their reply. Publishing a reviewer's private contact details is against Trustpilot's own rules for businesses, and I have reported it. Consider what that reply tells you. Not "here is your release date." Not "here is the documentation." Instead: publish the customer's phone number. That is a deliberate choice, and it is the same choice made at every step go after the person asking rather than answer the question. Where this stands I am pursuing this legally and I have the full record to do it: dates, message logs, screenshots, timestamps. I am happy to provide all of it for verification, because every line above is something I lived through and can prove. I am not the only merchant on this page describing the same pattern. I am not looking for a fight and I am not exaggerating for effect. I want the balance my customers paid me. That is all. If you are a merchant considering this service, ask yourself one question before you connect your revenue to it: what happens on the day they decide to stop replying to you? I can tell you exactly what happens, because I am living it. The money stays gone, the story changes every few weeks, and asking about it gets you blocked.

it is a great comany its even amazing i love the service and the payment was great aswell

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This company is excellent.I like how creative and innovative it is.

Бързи, лесни и точни разплащания !Страхотна платформа !