MaloufReviews of maloufsleep.com

I purchased the Shoulder Zoned Gel ActiveDough® pillow in March. It was great at first but three months later it's getting very soft and mushy and doesn't provide the support it used to. I reached out to the Company, and the response I got was so shocking I thought it was a joke!!! Malouf Home to me 53 minutes agoDetails Hello Lxxxxx, Thank you for reaching out to us. We're sorry to hear about the issue you're experiencing with your pillow. Since your purchase is outside of our return window, unfortunately, we are unable to offer a resolution at this time. And we do not offer exchanges. However, you might consider reselling the pillow, and we encourage you to contact our sleep experts at sleep experts at LINK REMOVED They would be happy to help you find a firmer pillow that suits your needs and can also provide you with a special discount. Thank you! Junese Customer Experience Malouf Foundation That's right, not only will they not replace it, THEY SUGGEST I RESELL IT!!! THIS IS NOT A REPUTABLE COMPANY!

If u could zero stars I would. DONT BUY ANYTHING FROM THIS COMPANY! Cheap misers who work hard to defraud customers. They will do anything and everything to not give your money back or honor coupons. Go to Boll & Branch and stay away from Malouf. Horrible customer service. Spread the word.

Beware! They do not stand behind their products. They're warranty is bogus and their product is average junk

I bought a hybrid mattress with adjustable base. Base works good, the mattress is not good quality. I wake sleeping in what feels like a hole. I constantly have the adjust which side of the bed I sleep on. It takes 2 to 3 days for the indentation to come back up. My opinion Poor quality

I would give them a minus score if an option. Horrible product that does not work nor perform as they claim - mattress protector. After going round & round with them, sending photos, tags, receipt etc they are willing to send me a new mattress cover when they should be replacing my pillow top mattress. Why would I want another one of their products when it doesn't do what they claim it does. Absolutely awful experience.

We purchased 90 Lucid mattresses for our hotel based on the company’s marketing claims of comfort, durability, and value. In reality, they’ve proven to be an unmitigated disaster — and worse, the company refuses to stand behind its product. Within a few years, a significant portion of the mattresses began to fail. We’re not talking about minor issues — we’re talking about large-scale, premature degradation that has forced us to accelerate our replacement schedule at considerable cost. Lucid’s customer service team initially acknowledged the issue, telling us: “We are sorry to hear that those are all having an issue. We are going to reach out to our sales team here to see what we can do from here.” But that soon changed. We were told the warranty was void because the mattresses were used in a commercial setting — a fact they claimed they were unaware of. This was patently false, given we had spent months working directly with Lucid’s sales team to select the right product for our hotel. When we reminded them of that, their story changed: “OK, maybe we knew, but we still consider the warranty void.” And when we pointed out that this exclusion had never been disclosed to us, their final response was essentially: “Sorry you weren’t told, but the warranty doesn’t apply.” We made our purchase in good faith, expecting both product quality and manufacturer support. The result? No accountability. No support. Just a blanket refusal to engage. So, we escalated. I messaged CEO Sam Malouf on LinkedIn. He replied to my initial message asking how he could help. I followed up with all the relevant details — and then… nothing. No response to that message, or to any of the four follow-ups I sent. Just silence. I also emailed Eric Holmstead, the company’s President, three times. No reply. Not even the courtesy of an acknowledgment. This isn’t just about defective mattresses — it’s about a company that refuses to take responsibility or even communicate with a paying customer. Their apparent strategy is to ignore the problem and hope it goes away. If you’re a homeowner and one mattress fails, you're stuck. If you’re a hotel operator like us and dozens fail, the operational and financial fallout is massive. Either way, Lucid leaves you on your own. Lucid’s combination of poor product quality and non-existent customer service should be a flashing red light for anyone — customer, supplier, or investor — considering doing business with them. They don’t just refuse to help; they refuse to even respond. We’ve since been forced to find a new supplier and are phasing out all Lucid mattresses from our property. It’s been an expensive lesson — and one we hope others can avoid. Buyer beware.

I bought a Lucid mattress in 2022. After less than two years of normal use, it sagged so badly in the middle that my wife and I would roll into each other at night. The surface became uneven and lumpy, making it impossible to sleep comfortably. I submitted a warranty claim with photos, only to be told it didn’t qualify because the indentations weren’t deep enough. Customer service took weeks to reply and ultimately suggested I buy a mattress topper — to fix their failing product. This mattress has caused me chronic back pain that required medical treatment. I trusted this company and was left with a defective mattress, denied support, and zero accountability. If you care about long-term comfort or your health, avoid this brand.

We bought a Malouf 5 sided mattress protector with our new mattress. It was stated to be 100% liquid proof. It was not. Customer service email and cell services do not respond. I would not recommend any Malouf products.