MakerBotReviews of makerbot.com

Tech support does not seem to fully understand their product. I can not an acceptable answer from them on what some of the settings in their Makerbot print software do. I have emailed them questions, and get a response, but not an informative answer. They also shipped the replicator Z18 we ordered at work to my home address, instead of the work address on the PO. Still waiting on a response from them on issues.

The Replicator 2 4th. gen. is problematic after 3000 use hours. Not a big surprise, but replacing parts can be frustrating. Many issues with consistent filament feed, temperature hold. MakerBot brand filament supply chain lead time is awful. In addition to higher cost comparatively to other PLA filaments, the additional fulfillment time frame is incredibly frustrating. Brick and mortar retailers with your filament would be much better. Waiting 8-9 days for typical lead is horrible. The more rapid shipping options are not viable. Moving on to Prusa or TAZ 6.

seems the customer service has gone down. We are looking at different manufactures to replace our first makerbot.