Laura M.
Majestie
UPDATE: After numerous emails A full refund has been received and complementary replacement item has been sent and I am awaiting its delivery. This has been a long process but it has been rectified to a satisfactory outcome and the company has been very helpful with wanting a solution that I was happy with. I have now given them 4 stars to reflect this. AVOID AVOID AVOID If I could give no stars I would. I ordered a bracelet in May and despite repeated emails to them they have failed to respond. I have asked for a replacement as per their terms and conditions no response I have requested a refund no response!!..bunch of scammers!! Don’t get caught out by these people!!
Response from MajestieDec 23, 2025
Hello, I’m glad to hear your issue has now been resolved. We had reached out to you multiple times with detailed emails, but unfortunately did not receive a reply for over a month. During that time, we had already arranged both a refund and a complimentary gift item for you. Please note that while logistics are outside of our direct control, we always guarantee that our customers will receive their order — whether through the original shipment or a replacement. I’m happy we were finally able to connect and bring this matter to a positive resolution.