Majestic Star CasinoReviews of majesticstarcasino.com

THE STAFF AT THE ENTRANCE TO THE BUFFET IS OFTEN INADEQUATE FOR THE PEOPLE WAITING TO BE SEATED. THERE ARE MANY OPEN TABLES ONCE ALLOWED INSIDE. MANAGEMENT SHOULD MONITOR THIS AND ADD A SECOND CASHIER WHEN THE LINE TO ENTER IS LONG

Food the same n deserts are not great tasting

The atmosphere is nice, but the servers are slow. I had got my food and was a fourth of the way finished before I had got my beverage. It also took more time than it should have to remove dirty plates or even come around to see if you need anything else. Some of the food is excellent and I like the presentation of the food. I come mostly for the seafood buffet but the food I come especially for is the crab legs. Unfortunately it was only twice some one had cooked them just right. They have been cold, watery inside and bland no seasoning or taste at all. We need cooks that know how to prepare crab legs.

I think they should a bigger variety of the food but overall it's a nice place to eat at.

It takes quite a while to get service for a malfunctioning machine. Also, I am tired of not hearing my name being called, especially when quite a few people are not there to claim their prize.

First off, I've definitely noticed a difference at the Majestic Star Harbor View Buffet. And it's a great step in the right direction. Obviously it's been given a face-lift which is the first thing you'll notice as you step in. Not a complete overhaul but it definitely feels a lot more open and inviting. The food, on the other hand, has taken a step up. It has more flavor, better recipes, bigger variety, etc. Now that's the positive. The negative is that it still pales in comparison to the Horseshoe buffet in Hammond. What does Horseshoe buffet have that majestic doesn't? Well a dedicated 5-station cuisine that doesn't vary each day (i.e. Mexican for Tuesday, Asian for Monday, etc) Also the food's always delicious and never dry. Plus they have prime rib every night....yes that's right......EVERY NIGHT!!! However there's one necessary dish that both buffets are missing.......POT ROAST!!!!! A MUST HAVE FOR ANY BUFFET! All in all it's a great buffet and I definitely appreciate the strides Majestic is taking to satisfy their customers....oh yeah, that's the only other complaint I would have about Majestic and it's systemic / overall. Their customer service is very crappy. If I were rating Customer Service alone I would give it Zero to 1 star. The staff is very uninterested and not courteous or respectful of the patrons. They do not realize that we are the ones paying their salaries. Now go to Horseshoe and you'll see everyone smiling and more than happy to assist you no matter what department you go to.

I have been playing at this casino for over five years. I have played the tables and machines and I never had a Big win at the Majestic compared to the other casinos in this area. I like the majestic because it's small, the promotions are nice, and they have great giveaways. I wish their employees would treat the guest better, especially when they lost so much money.

Every gambler's delusion is that there is a CHANCE of winning. However, such is NOT the case with most folks who visit the Majestic Casino. Unless your idea of fun is throwing a lot of hard earned money away, don't go. Keep your money, or better yet, shred it into confetti and make pinatas to beat blindfolded with a big stick because ultimately, this is all you will hit after your long and wearied hours of gaming at the Majestic Casino. For the gambler, this casino is dismal. You won't win. The machines are loud, and bright, but EXTRAORDINARILY TIGHT! From the music to the atmosphere, the gaming is anything but festive, fun, and entertaining, and least of all profitable. The often depressing and redundant music sets the tone from the time you walk into the door. Only on rare occasions are the programmed radio stations allowed to veer towards something upbeat or nostagically familiar that will cause people to reminisce of better days and happier times. The people who often frequent this casino look disgruntled and pissed off most of the time. If not sleep on benches or in cars, they amble around looking like they have been kamikazied, or better yet, as if they are shell shocked, and can't find their way to the front door. The customer service is horrible. Walk into the Access Lounge and you are likely to be greeted by representatives at the front desk who half smile and appear deeply irritated that you have interrupted their nail filing sessions. The wait in long lines at the Wings N Things restaurant or the buffet is like a lottery drawing. If your wait time from the time ordered to delivery was less than 20 minutes, you feel as though you have hit the Jack Pot! The best thing by far that the Majestic Casino offers is the nickle Game King machines, but they are situated way on the second floor of the Majestic Star II, and rarely ever jackpot on Caveman Keno. The older versions located on the second floor of the MaJestic Star I are quarters, and they may NEVER jackpot. They rarely ever pay, and you are sure to lose major money. It is as if that function that regulates the pay out has been permanently deleted. They are programmed to take in money, but rarely ever do you win anything big on these machines. I am a gambler. So, I realize that the odds of losing far outweigh the chances of winning. However, even given these long odds, one would still hate to think that machines are unfairly rigged. Yet, of all the neighboring casinos, The Majestic is the lowest paying. Lastly, it appears that whenever there is a promotional drawing, many will attest to the fact that very few, if any jack pots, or huge prizes are won during this promotional time. I have conducted my own personal studies on this by talking to others during these periods of time. Oddly, minutes after the final drawing, you will then start to notice a few who will begin to win. It gives me pause, and I now begin to time my arrival to after drawings are held. While promotional cash is given to some in the form of scratch offs, and swipes of the card at the kiosk machines, but rarely does one ever win more than the bare minimum amounts advertised. They say that you can win from $5 to $10,000, yet, I have yet to see ANYONE EVER win this amount using them. What I have noticed is this: When I had increased amounts of promotional cash available, my swipes at the various kiosks were increased. My Mystery Cash was increased, and this is definitely not fair. To be fair to all, should not the one who plays nominally, have just as much of a chance of their name being called in a drawing, or their chance at winning an increased promotional cash amount at the kiosk? It seems as if the hand is sleighted to those who spend larger amounts of money. If you play more and lose more money on a regular or routine basis, I notice that your chances of having your name called or pulled in a drawing is increased. But, I have been on both sides, and oddly, my name has only EVER been called once, years ago, for a Ipod, and Beats headphones. I never win in these drawings, and this is definitely not something that makes me come to this casino. If not for the potential to earn promotional cash, or points towards comp points, I personally, would never use my card in any machine while playing. I have won four jackpots this year, but unfortunately, because the machines are so very tight, the total losses STILL far outweigh the aggregate dollar amount won overall. In essence, I would NOT recommend the Majestic Casino to anyone. Unless you just want to lose your money, and have no other choice, I would say, STAY AT HOME. The rooms at the hotel are average. There is nothing that stands out that makes it exceptional, thus the three star rating I am giving and that is a stretch. It is only a place that you would go if you absolutely hated the Ameristar, and the neighboring Horsheshoe Casino. The only way to improve this casino is to remember the purpose. People like to be entertained, and they like to have GREAT customer service, GREAT FOOD and GREAT MUSIC. Finally, because it is not a charitable event . . . the ultimate reason that people come to casinos is because every now and then . . . they want to win!!!!!