Majestic Star CasinoReviews of majesticstarcasino.com

I was on a recent visit to Majestic Star Casino. when I had a machine malfunction. I waited 13 minutes after not finding a slot attendant, or tech to fix my machine. I turned on about 25 change and service lights. The security guards and even the bar tender tried to help me. I then asked for a slot supervisor. The slot attendant finally came. Mildred, I think. As soon as she left, my machine malfunctioned once again. I then turned on every light on the casino floor. The cashiers were even trying to help me. I even went behind the Attendant, turned on her light, as she kept talking to employees. My entire wait was about 40-50 minutes from beginning to end. Mary, the supervisor finally came. I felt as if I was keeping her from doing her reports. Since she mentioned her reports were going to be late. Isabel fixed my machine and was very pleasant and courteous. Mary took several more minutes to, I guess check to see if I had really waited a long time. She did ask if there was something she could do for me. I told her "NO", due to I didn't want to keep her any longer. I told her all she would probably offer me would be a buffet. I find THAT buffet, undesirable. JOHN D. from security always puts a smile on my face in the mornings.

I've been going there for years but ever since bankruptcy the place has been getting worse. I go in the A.M. and they have 1 person on the top floor for service. At times the bar is closed or is short staffed. They no longer offer cash back only shot play for your points. Parking is lousy as Valet has been moved to the front and makes people parking have to duck under caution tape to get to the doors. Anyway I just got back from Vegas and they are even cutting back on promotions there.

Loosen the Slots your not paying that much anyway your machines dont have that big of a payoff for a jack pot. announce when someone wins a jackpot we as players like to here it. change the buffet its been the same food for ever it seems try hamburgers or something like that bottom line listen to your PLAYERS were not happy we wont come there. it seems like you cleaned the place up but when you cant win it just doesnt help

I love that they have put signage in the parking garage. The new painted lines are also good. I wish they would ticket & tow the cars that are always illegally parked, driving the wrong way or cutting through the pedestrian walkway. I am glad they have a no smoking floor of gambling because the boats are very smoky. How come they never seem to stop people from smoking in the no smoking areas? I see people walking around smoking from the buffet, wings & things & the garage. They walk right by security & other employees & no one says anything. The escalators of Majestic Star I have been out of use for months and you never even see anyone working on them no matter what time you go. Now the escalator has been down going from the 3rd floor to the 2nd floor in the mezzanine area. How does that pass fire inspection with all those escalators down? The Steakhouse has great food! The food in the Access Lounge for the VIP's does leave much to be desired. It is usually cold even if you are the 1st person served when the lounge opens. Food is supposed to be kept warm at specific temperatures - how they pass inspection is well beyond me. Some of the employees are very good, helpful & professional. The rest not so much. Waitresses are nice in the lounge but are either over-worked, under-trained or just not very good since some have been there years & still do not get it right. The Buffet is not very good. The dishes are often dirty. The food is always the same type of food but tastes different each time. They put meat in just about everything, leave us some sides & entrees without meat! In fact the boats & the restaurants are rather dirty whether it is your table, chair, dishes or where the food is served. Machines are always dirty & so are the Rondas. You have to watch out for people scamming you - we have even been taken. Some of these people get quite a bit of money from people all day long. You also have to be careful so your purse does not get stolen - my friend had hers stolen. The rewards program is unclear & seems to change daily, it does not have a clear set of rules for the patron. It is hard to find a Casino host, I know they have cut down on them. It used to be much more fun, you could win some & play for a while and it had good rewards. I like to go for the contests, however numerous prizes are not awarded. If there is a contest all the prizes should be awarded! Now it seems you spend your money quickly & do not get to play as much or win. Getting comps can be very difficult & tedious. I go here because my friends are here - we have been coming here since it opened & it is a habit plus we have spent so much money here earning our Access cards. I keep giving Majestic a chance because I remember how it used to be but I do not know how much longer I will keep up this habit.

The main issue I have had with my last few visits are the elevators being out for months (Not Weeks). Scraping the back of my legs walking down the stairs. Machine buttons often not working. The environment has poor ventilation so your breathing in dangerous second-hand smoke. Other than these issues I make the best of each visit and usually enjoy the evening.

Casino is ok nothing special. Need more servers. Need to be cleaner. I was there on Sept 5. And turned in 50.00 I found. Security was a smartass. When I asked what happens to the money if not claimed he said. "Casino keeps it". I then told him that was not fair, he said "it's not your money" and walked away. Guys name was Richard. I was really tsken back by his rudeness that I called Pat, she said she was his boss and was much nicer in explaining. I do not go as often now and don't plan on it because of this day. I now to to Ameristar. Cleaner, friendlier

The Majestic has really gone down.The escalators have been broken for over a month,the chairs are so ragged and torn,the elevators stink.Good comp program but poor payouts.Slot attendants are great but other staff at cages and bars are rude and will ignore you if possible.I used to really look forward to going there but now only because it's convienient.If someone comes around I will go anywhere else.

The bathrooms are either closed or dirty many, many times we come there - and we come a lot! 90% of the time, the staff acts like you are bothering them when you ask for something. The escelator in the casino has been broken for well over a month. They ought to be ashamed-it looks terrible and of course is a major burden walking up an un-moving escelator!. The highway exit that we need to get on when leaving the casino has been closed (with a ridiculous detour) for over a month! And the worst part of all of this is that you just can't win! It's almost like you're being tortured to come and lose your money! I really don't think we'll be coming back too often, if at all. It's really not worth it, there are plenty of other casinos in Chicagoland and Indiana that we can go to.... When my friend and I go to the casino, we go to relax and have a fun night out together. We're pretty fortunate that we can do this just about once every week. We each bring between $120 and $200 with us. We play the poker machines together, sit at one machine. We only hit something over what we've already spent every 30-40 times we come to the casino-very, very poor average. If we do hit something and decide to keep playing, we usually lose everything we've won. It is so hard to walk out of that casino with money! Your machine usually will not hit anything close to what you've started with so you can almost never get ahead. And like I said, even if you do hit something fairly signifigant, the machine or other machines wind up taking it (very, very quickly). A few months ago we were very lucky and we hit for $4000 on a dime poker machine. We hit almost as soon as we got there so we decided we didn't want to go home so we kept playing poker. Big mistake, we were out of the casino within about 2 hours, just playing dimes. It took almost the whole $4000, we each walked out of there with about $300. We had each brought over $100 with us so we really didn't even net $200 each. How sick is that???? We could not win one single thing after that! Winning the $4000 was a real fluke and got us all excited for nothing, LOL. We'd rather start going to a casino that pays even a little better. The ONLY thing good that I can say about MS is that they do give good promo cash and food to us......that's why we're usually suckered into coming back to MJ instead of other casinos....