Nurys
This review is based on an arrangement…
This review is based on an arrangement that I ordered for my best friend's father's funeral last week. I called this company to see if they could deliver to the funeral parlor an arrangement in a vase, that she could take home with her after. The total was $398 so it was by no means inexpensive. They worked with me on the right arrangement based on the flowers that they had. I ordered the Chantilly lace arrangement with peonies. When I got to the funeral home and looked for the arrangement, I couldn't see it because I overlooked it based on how small it actually was in comparison to the picture. A lot of the flowers didn't look fresh and it looked like they literally stuck the bouquet in a vase and called it a day. And this is after I stressed the importance of it. I texted them pics of the arrangement and a screen shot of what it was supposed to look like and they responded back, asking me what would make me feel satisfied. This was last Sunday evening. I responded that they could send an arrangement to her house (which was the intention)... I'm still waiting for a response from them. It's been 6 days. I texted back 2x more throughout the week and STILL no response. I called today and the woman I spoke to, said, "first of all, we don't deliver arrangements in vases." Interesting way to start the conversation when I specifically called them PRIOR to ordering and they said it was not a problem. I gave them plenty of opportunities to make it right. They DID NOT. And to add insult to injury, I told my best friend they were going to make it right and here we are, one week later and NOTHING. I WILL NEVER BUY ANYTHING FROM THEM AGAIN. Stupid on their end because this was a group gift from potential customers that were shocked at how shoddy it was and will never buy from them. Taking it up with Amex now... so disappointing. WOW!! What is even more disappointing is that they took the time to respond to my review, but never to respond to my call or the texts I sent them AFTER they offered to make it right. I think anyone that sees the pics I posted v the pic of what we should’ve gotten, from their website, can make up their own minds. You can check out the pictures and my full review on yelp, since I am unable to upload them on their own website.
Response from Maison La Fleur (Flowers Shop)May 27, 2023
We are always sad to hear when a customer is unhappy with our product however someone’s expectations and reality are 2 different things. The reality is that a bouquet of 20 peonies with dusty miller was ordered through the website. We actually took and initiative and gave you an extra 5 peonies to make the bouquet even larger. The cost of 25 peonies without any greenery is $300. If we add greenery it would amount to 350$. However, You purchased a product of 20 peonies with dusty miller, vase, delivery and taxes which amount to $398. In addition, Peonies are delicate flowers and love the cold climate. In Florida it takes about half an hour for a peony to fully open in this heat. The bouquet that you got is exactly identical to the pictures on our website. The reality is that you are unhappy because some opened up - something that we as florists cannot control. You paid taxes on what you purchased, you paid a delivery charge and you paid for a vase to go along with the bouquet. Maison La Fleur specializes in bouquet arrangements and box arrangements. When a customer purchases a bouquet - that is exactly what he/ she gets with an additional purchase of a vase to go along with the bouquet. Purchasing a vase is not the same as making an arrangement in a vase. The vase is simply for the purpose of placing a bouquet in water. Large presentations of flowers are all done in our specialty boxes. Nevertheless, in order to make you happy, we are more than happy to offer a 50$ gift card. Maison La Fleur is not responsible to replace flowers that are beautiful and fresh. Maison La Fleur has a clear purchase and refund policy. Once the flowers are out for delivery and were made especially for you, there are no refund not exchanges. We will be uploading photos to show our followers the website item as well as purchase terms . We hope this explanation helps.