Leslie B.
Be very careful when ordering…
Be very careful when ordering especially from The nickelback store. They advertised the products as a signed bundle. Which in my head would mean everything’s signed. When received only the poster was signed but it doesn’t say just the poster. Just seen they have released a Nashville signed bundle but look at the small print, it’s just the insert. Just be careful when purchasing from these guys. Even when I pointed out to them there description is misleading they brushed me off and weren’t interested. This is just a head up for everyone. My order number was 22121 before they say they can’t find any trace of me.
Response from mainfactor.comOct 2, 2024
Hi Leslie, Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration caused by the item description. It appears there may have been a misunderstanding, and we regret that this has affected your experience with us. The product you ordered was described as "Tee, Commemorative Ticket, & Poster signed by all Nickelback members." In this description, it specifies that only the poster is signed by the members. It looks like this may have been interpreted as all three items being signed, which is not the case. We truly value your business and are here to make things right. Should you need any further assistance with your order, please do not hesitate to reach out to our customer support team, and we’ll be glad to assist you. -Jamie