MailshakeReviews of mailshake.com

Very fast, and friendly support. I had to onboard separately from my team because I was on vacation at the time of scheduled training. I reached out to Isamel, and he took additional time to onboard me. I asked a lot of questions, and he was very knowledgeable. I was very pleased with our interactions so far with the tool and support.

Mailshake has been an absolute game-changer for my outreach and sales efforts. The platform is incredibly easy to use, yet powerful enough to manage complex campaigns with ease. I love how intuitive the interface is — setting up personalized email sequences, tracking opens and replies, and optimizing performance has never been simpler. What really stands out is the time it saves me every single week. Tasks that used to take hours are now automated, and the analytics give me clear insights into what’s working and what can be improved. Their customer support team is also fantastic — responsive, knowledgeable, and genuinely invested in helping users succeed. Since switching to Mailshake, my response rates have improved significantly, and I feel much more confident in my outreach strategy. I highly recommend it to anyone who wants to scale their cold email campaigns efficiently and professionally.

Easy to use interface and well organized!

I find the interface is pretty easy to navigate as far as reviewing my analytics, tracking my spam score, comparing email scripts across different campaigns and seeing which ones have higher or lower open and response rates. This makes it easy to refine my process and get better overall with my cold email outreach abilities.

Very useful. Super easy to use and set up. Customer support is excellent, they answer everything super fast and well explained.

I contacted Mailshake 's customer support because our BDRs were experiencing an issue with the dialer certain numbers weren’t connecting when calls were placed. The Mailshake CS rep, Ismael, reached out and immediately resolved the problem. I truly appreciate how attentive their team is and the commitment they show toward their customers. You don’t have to wait to speak to a live person; you simply submit an email, and it gets taken care of quickly and efficiently.

Andrea was fantastic to work with—patient, thorough, and clear in walking me through the domain authentication setup. She double-checked everything, caught issues I would have missed, and followed up until it was fully resolved. Her responsiveness and professionalism made the whole process easy and stress-free.

I tried Apollo and Instantly before Mailshake and although Apollo and Instantly have their strengths they also had their weaknesses. Apollo's lead quality and customer support via live person were great, the lack of warmup and other issues in-house were challenging. Instantly over-promised and the customer support from India was the worst I had experienced in my life. Mailshake is a happy balance to both platforms. The important features that you need to succeed in cold email outreach is there. Customer support is the best. My results are getting better every time.