MailinnovationsReviews of mailinnovations.com

If I could give zero or negative stars I would. Why a company would continue to use this service is beyond me - clearly they do not care about their customers. I have had three packages lost through UPS Mail Innovations - it's the worst! So, buyer beware - if you see a seller is using this service and no other shipping option is available - run, don't buy!

My package left UPS in Carrollton, Texas on Sept. 25, 2025. I live 10 miles from Carrollton. The package has been “out for delivery” for 11 days now. Every day the shipping information says it will be delivered by 9 PM that day. I have tried contacting UPS but I can only do it electronically and after several days the virtual assistant says it left their facility. I would think the retailers using this delivery method are losing lots of customers. Reading all the complaints about the UPS Carrollton office should prompt replacing management there. Additionally the USPS needs to be totally revamped. I wonder if there is a warehouse for all of the lost/stollen packages where they have really good sales???

i have had multiple issues with ups mail innovations. with amazon or ordering from the google store they will not deliver my pacages and both times the seller will tell me to contact ups and ups sends me back to the seller saying that they cant view any information. seems like a group of people just sitting on their butts not wanting to actually do any work. they say my address is available for shipping as well. its just a back and forth game they like t play for a few hours instead of actually helping customers recieve the package. if i could give negative stars i would. this is absolutely insane. ups needs to just die off so fedex can take over.

Can I give them 0 stars? Because that's all they deserve. What a horrible service. Reviews of UPS Mail Innovations are overwhelmingly negative, citing significant issues with slow delivery, poor tracking, and packages sitting in facilities for extended periods, leading to frustrated customers who often prefer alternative shipping methods. The service's main "innovation" seems to be cost savings for UPS, which is achieved by passing the bulk of the delivery responsibility to the USPS, causing confusion and delays for the end customer. They say they got my package from Google but never delivered it. They put it on a truck and that's the last time it's been seen. Lost, like so many other packages that they can't deliver. This division should be shut down.

If I could give a negative number I would. I wish we had the option not to have our packages other this service. I had lost 4 packages as of 8/1/25! Terrible service and UPS doesn’t own the issue nor can USPS when it’s handed off to them! Somewhere there is a warehouse full of undelivered packages!

They put a counterfeit label on my package and I had to pay the post office in order to receive it. UPS will not take responsibility, even though it is clearly their own subsidiary. Con artists.

I ordered simple business cards that were processed on June 30th but never picked up until July 10th!!!! The order was to go from Carrilton, TX to Clearwater, FL., a simple 24 - 48 trip. The last I heard the order left Orlando, FL on July 15th. The order has still not arrived as of July 22nd and everyday the only thing the UPS website can say is that it will be delivered later the same day!!! I found a customer service number for Mail Innovations but when you try to talk to someone all you get is a automated message asking you to leave a message and they will get back in touch!! This package was for a client that is now upset with me back of the shitty service provided by UPS's Mail Innovation Service!

My package has been “out for delivery” for a month. The Bridgeport location is a black hole. I got a refund, but my items cannot be replaced. I ordered another item (the company gave me credits so why not) to test it — same thing. “Departed” Bridgeport but has no update. This is a terrible service.