MailinnovationsReviews of mailinnovations.com

A terrible company that should be sued into oblivion for all the lost and delayed packages their customers have had to deal with. Their Butner, NC location is particularly horrible.

I ordered something that was shipped UPS with an arrival date, that date came and went. When I checked the tracking, I saw it had changed to mail innovations, it's now 6 days past the arrival date and I have no idea where my package is.

This service is a nightmare. You order something and the supplier gives a delivery date (such as Amazon for Prime) it ships UPS, you get a tracking number then it goes into Mail Innovations and then there is no tracking and I have never received something when it was supposed to be delivered when it goes through this system. I understand kinks with something knew, but the logistic person responsible needs to lose their job over this.

Horrible service. UPS is going down the hill. My package is being tossed around my house from one state to another costing me more than $100 of losses a day. Unbelievable that such an old and established company created such a poor scam. I will avoid UPS at no cost in the future.

Ups has always been our shipping preference but since they teamed up with mail innovations we have been extremely disappointed. Our packages go to Greensboro NC and then transferred(?) to Butner NC never too have tracking again. When you try to check it says delayed, when you call they tell you to contact the shipper because it appears to be lost. THEN about 6 weeks or so IF you're lucky your package suddenly appears. UPS will lose a lot of customers if this doesn't improve. They certainly have a lot of angry customers!!

I don't know why UPS teamed up with this service, but it is the worst. UPS hands the pkg to them at a certain point, then Mailinnovations drops it at the Post Office where it sits for five days and no one can track it.

I am a consumer and mail innovations is just warehousing my package. It is showing as delivered on the web site for my vendor. It is showing up as expected delivery date of three days ago on the tracking. But then another segment says it was delivered to the post office three days ago. The chat support person claims that my package is sitting in some warehouse and could be there for DAYS OR WEEKS before they send it to me. They could not even tell me exactly where it was or what state it was sitting in. No apologies, no ownership, just SO SAD, TOO BAD, YOU ARE SOL! If you are a vendor and do shipping think long and hard before signing up with this service! The item I ordered will now be returned because it did not arrive in time to use it for the intended purpose. I sent a message to my vendor complaining about MAIL INNOVATIONS as well.

I’d give it no stars if I could. Orders from Shutterfly that usually take a couple of weeks at the most take twice as long. What’s disconcerting is that the tracking information is not updated. I’m waiting for delivery on an item that disappeared from tracking three weeks ago (with estimates delivery id the next say). I will not order with that shipping option again. Prefer to pay more or find a different vendor.