UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Marianne M.
I ordered some health supplements through Supreme Organics labs.. not only did this carrier take forever but my package arrived as an open, empty envelope. Zero product. Zero contents. No one should use mail innovations!
Kenneth M.
Never received my package. Tracking information has not changed for 3 weeks.
Eliza W.
I ordered some photos printed of a friend who just passed from Shutterfly.com to be sent to my PO Box in CA. Shutterfly processed the order with my correct shipping info and turned it over to Mail Innovations who scanned it in their OR warehouse and sent it to UTAH to some complete random stranger. They are blaming the company and USPS but the mistake was theirs. Email and phone customer service reps both say they “don’t have any information” even though I sent them screenshot of all the tracking info.
A.Carter
My package was sent to Mississippi . I live in New Jersey. Last year my package was sent to Texas ,California and finally back to the shipper. These people are so incompetent and lazy.
Manny S.
Two packages this week disappeared with USPS sent with UPS Mail Innovations. I can see on shop com that they were delivered to the USPS facility at 33126 and they marked them "delivered" but I never received the packages. This service is the worst. I just tracked one of them again and it was returned to the shipper for "wrong address" even though the address from the shipper was correct!
Jhon C.
I purchased glasses which the web site stated fast shipping and offered June 29th as delivery date through UPS. I received the tracking and ran it which now states it’s been handed over to USPS with no delivery date. The Universe screwed me on this one and I wish I went to a reputable eyeglass company. Oakley Srandard Issue screwed me with UPS innovations now turned into USPS with no delivery date.
Unhappy
My package has been sitting at my local post office, 3 miles from my house, for a week. USPS has not yet removed it from the bulk shipment & logged it in. I called UPS & they said it can take 14 days for USPS to do this, so give it another week.
Jennifer W.
Mail Innovations doesn't even deserve a one star. This company needs to be shutdown. I have been having multiple issues for weeks. Spend hours on the phone being transferred back and forth between various departments who simply just refuse to address any concerns. Completely unprofessional and everyone who has ever used their service should be refunded and compensated for everything they have had to deal with. If I ran MY business this way I never would have made it longer than a year.
