UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Shirley D.
I wish I could give zero stars. i ordered my items on November 25th. My packages have been sitting in the Rossford, Ohio location since December 2nd. We are now five days away from Christmas, and it appears that my gifts have ended up where gifts and packages go to die. I am so disappointed and angry. And to think that I paid for this "service". This could not be more unacceptable.
Paige W.
I’ve had a package stuck there since dec 9th and it’s now the 20th… i’ve tried calling for days and no answer. There seems to be no way to get any help. I’m so upset because this was a christmas gift ordered for my parents.
Mike M.
Delivery person tossed package from 10 feet away from the door. Caught on security camera
Michael S.
This is not the post office fault they need to stop using them. They are stealing peoples packages. I’ve been waiting since 12/02
None of your B.
Agree with all reviews! This is the worst mail system ever! Tracking is almost non existent, several packages I have ordered seem to disappear once it arrives at a facility in Rossford Ohio. Shame on retailers who use 3rd party affiliate Mail Innovations. There is absolutely nothing innovating about this service! And shame on UPS AND USPS for not taking responsibility. They blame one another. Managing director Steve Krpan…30 yrs experience? You are fired.
Nicole
They are HORRIBLE! UPS will not be able or willing to help and the USPS can't because your packages never are received by them. All UPS does is refer you back to the seller, IF you are able to speak to anyone, it is a MIRACLE and then they are still not able to help. This is NOT a system that works, they do not take any responsibility for losing packages.
Lori S.
Mail innovations is a complete joke. I cannot understand or respect why on earth any reputable retailer would ever put their customers through this insanity. Same experience as all others tracking shows sitting at local post office for weeks then it ships out of state bounces around for weeks at different usps facilities. No one is accountable no real updates provided. I will never order from any business that uses this god awful service again and will be demanding a full and immediate refund on all 6 of my packages that are floating around the country for weeks on end
Ed Z.
My online order has gone into a black hole... based on tracking info the package has now been sitting in same location for past 77 hours... 120 miles away from me. I echo all other reviews... especially wishing I could identify companies that use Mail Innovations so I could avoid ordering from such companies.
