MailinnovationsReviews of mailinnovations.com

Ups mail innovations needs to be SHUT DOWN NOW!!!! They are the WORST shipper ever! Every package I had coming before Christmas arrived AFTER. I still have 2 packages I have been waiting for since Dec 20th, 2022. They hold my packages inOhio for weeks and when they finally start to move 95% of them are dropped off at the WRONG post office. I now refuse to shop with anyone that uses this nasty lousy shipper. And the fact that I paid to have these packages shipped makes me sick. Shut them down.

Horrible. I don’t understand how UPS associates with this company. Package never arrives and reaching someone on the phone is impossible. Just awful.

Packages haven’t moved from Rossford OH mail innovations in a month. Very disappointing when you expect your orders to not only be on time, but should of been here 2-3 before Christmas. I feel bad for the sellers who shipped orders promptly and have to deal with customer complaints due to this mail innovation facility.

To everyone complaining about Rossford OH facility / regarding Mail Innovations for gobbling up our Christmas packages and not sending them on their way. Put a complaint in with the Ohio Attorney General Dave Yost, I did, not sure if it will help but at this point it can't hurt. Maybe if he gets enough of them they will will look in to the facility. Call (800)282-0515 to file your complaint.

Absolute terrible service! I’ve been caught between UPS and USPS for weeks. Package has been in limbo for 2 weeks. Both blame the other and I have no idea who is telling the truth. Avoid any business that ships using this program!

Terrible service. Even UPS cannot provide an accurate status for the shipment. And USPS is even frustrated. UPS needs to overhaul this method and process and provide more accurate and truthful details. Ended up calling the vendor who issued a full refund due to delay exceeding 10 days. Not expecting a delivery at all- and certainly not in time for Christmas.

I, too, wish I could give zero stars as Mail Innovations is the WORST service I have ever seen. Three orders from 2 DIFFERENT companies one shipped November 25th and the other 2 on December 8th ALL have been sitting in Philadelphia PA "pending acceptance" since 9:43 pm on December 12th. It is quite interesting to me that these orders are from ENTIRELY DIFFERENT companies yet the status is the same and hasn't changed in 9 (almost 10 now) days! And it is so frustrating to try to track down a person to talk to but once you do all they do is blame the other. UPS blames the Post Office and the Post Office blames UPS. The companies can't help to find the lost packages, all they can do is refund your money but a refund is not the solution, the delivered package is! Please do whatever you can to convince companies NOT TO USE THIS HORRIBLE UNRELIABLE MAIL INNOVATIONS SERVICE!

There is no worse shipping method then UPS Mail Innovations. The name sounds like an attraction at Disneyworld and makes you wait even longer! Ive had two items shipped via innovations, one took over 3 weeks the other disappeared and neither UPS or USPS knows where it is or can help. UPS needs to go back to delivering their own packages and cut out the second party.... its unforntunate that the retailers don't specify they are using this crap service. Would rather pay a premium to get the package in a few days than a few weeks. No one at UPS is willing to help find out why they won't deliver my package, other than insinuating it's because it's the cheap service method. It's the worst one out there. Packages are said to be "handed to USPS" yet continue to show processing through the mail innovations facility for over a week. Extremely late delivery. I could have driven to the place of origin to get my package in less time. Think twice before purchasing from anyone who uses this service for shipping, particularly if you are expecting your purchase to arrive within a certain time period, or arrive at all, for that matter. The problem with UPS "Mail Innovations" is it's only innovative from the standpoint of its cost to UPS. It may drop the price for the shipping customer, but all this at the cost of the delivery customer who ends up with little information on what planet the package is on. What will happen is, when UPS hands the package off to USPS, USPS likely won't scan it at that point, because they'll often skip that step if they can-- at which point you've got no further information on it until it arrives somewhere where a parcel scan is necessary, likely only once it's delivered. So from the time UPS hands it off until it arrives (IF it does), it goes into a black hole.