Shifting R.
Use w/Caution & ONLY as a Last Resort
Placed a very SIMPLE, STRAIGHTFORWARD, yet time sensitive, order (U.S. sender & U.S. recipient) on the morning of the 17th. A couple of hours after the usual order confirmation came through, we received email confirmation with tracking number stating that our document HAD BEEN MAILED. That was, in short, a lie. In the middle of a regular, M-F, business week, a full 48 hours passed before our document reached USPS for processing. (And, worse, it arrived THREE MINUTES BEFORE CLOSING TIME.) Today is the 23rd. (That's 7 days since our very simple order was placed). The SINGLE piece of paper that we reasonably expected Mailform to process in a timely manner HAS STILL NOT ARRIVED AT ITS DESTINATION and, per USPS, delivery isn't expected to occur for another 3 days. Unacceptable.
Response from MailformJun 20, 2025
Hi there, We sincerely apologize for the delays you've experienced with your time-sensitive order. This clearly didn't meet the standard you expected from us, and we understand how frustrating this must be. We'd like to look into what happened with your specific order and see what we can do to make this right. Could you please send us your order details at [email protected] again and reference this review? We take delivery commitments seriously and want to ensure this doesn't happen again. Thank you for bringing this to our attention. Best regards, The Mailform Team