Magzter is a cross-platform, self-service, global digital magazine newsstand with over 8,000 magazines from 3,400+ publishers.
Magzter (magzter.com) has 339 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Media & Information · Stanfordville, New York
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Media & Information · Rochester, New York
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Media & Information · New York, New York
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Media & Information · CtAlbany, New York
Excellent
Showing 124 reviews with 1 star · Clear filters
Michael
Reading the reviews I am so happy. Now I won't waste my money on this scam!
Response from MagzterMar 23, 2023
Dear Michael, Greetings from the customer support team at Magzter! Thank you for reaching out to us and we apologize for any inconvenience caused. Please email us at [email protected] with your subscription details and invoice so that we can look into your concern on priority and provide a satisfactory resolution. Regards, Team Magzter
Rachael C.
Edit to this post : Since I posted my complaint here about Magzter they have now issued me with a refund. They also asked me to change my rating which I won’t as my rating is based on my experience. I recently purchased a single publication from Magzter that was to contain a bonus supplement. It was the reason why I wanted the magazine in the first place. I couldn’t find the supplement with my download so I contacted customer support, they were quick to reply. Turns out the supplement is not available for download. This was not stated prior to purchase in the description. I asked for a refund and was sent a link (which have me a 404 error). Basically they will not refund me the cost of my purchase which in my opinion is wrong as they failed to supply me with the complete order I was sold. So disappointed with their service. I will not be using them again. They didn’t provide a complete magazine, which I paid for.
Response from MagzterJan 5, 2023
Dear Rachael, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please check your email inbox for the reply from our support team ([email protected]). If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter
JJ
Magzter Money Back Guarantee is fake. They never give you anything back, and often they charge you more, just read all the bad experiences here. I had to chargeback, like everyone else who wants to get the money back. Now in 30 days or so, I will get my money back, and Magzter will be fined 100 or more for not processing the refund. Simple and effective. Case 604772: please honour your money back guaranteed, providing the refund proof. So I can remove this comment. Thanks in advance. If you do not honour your promise, I am charging back and this comment will stay here for future buyers: if Magzter does not refund me, they will not refund you either. Do not waste your money! Update: you have done nothing, why should I change the rating?
Response from MagzterDec 7, 2022
Dear JJ, Greetings from Magzter support! Please accept our apologies for any inconvenience caused in this regard. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please check your email inbox for the reply from our support team ([email protected]). If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter
vasanti
Being charged for over 5 months with no access to the full magazines . Tried to cancel through App Store and Magzter website. See no evidence of current subscription but was just billed again now
Response from MagzterNov 4, 2022
Dear Vasanti, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please check your email inbox for the reply from our support team ([email protected]). If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter
Robert W.
It is a scam. As they say if it looks or sounds too good it is a scam. Do you really think all of those magazines would give up all of their subscription revenue for a small portion of each fee that Magzter charges??? I fell for it once and luckily cancelled before credit card started being charged every month! Do yourself a favor and unsubscribe from their mailing list. If they even care about you unsubscribing.
Response from MagzterNov 4, 2022
Dear Robert, Greetings from the customer support team at Magzter! Thank you for reaching out to us and we apologize for any inconvenience caused. Please email us at [email protected] with your subscription details and invoice so that we can look into your concern on priority and provide a satisfactory resolution. Regards, Team Magzter
Chris
I used to buy single issues of a couple of magazines a month but now the only option is to subscribe to Magzter Gold which I do not want. I have now deleted the app and will buy paper copies from the shops.
Response from MagzterSep 12, 2022
Dear Chris, We’d like to inform you that at Magzter, customer satisfaction is of paramount importance to us. We are consistently working on improving the reading experience on our app and website. In this direction, we’re happy to inform you that with Magzter GOLD, you can get unlimited access to 7,500+ magazines and newspapers at one-low price, which is usually the cost of just one magazine/newspaper subscription. We are also strengthening the Magzter GOLD catalog by adding exciting new titles from around the globe every day. You can view the entire Magzter GOLD catalog here - www.magzter.com/magztergold/publications
Peter G.
I purchased magzter gold knowing full well that if I was dissatisfied with the product I would be covered by their 7-day no questions asked refund policy. WRONG, 2 days after purchasing I sent an email explaining I was not interested in continuing my subscription (which was 90 USD) and requested a refund, I received an email in which I'm pretty sure was a bot explaining for whatever reason that I was unable to receive a refund. I attempted to email them again but felt hopeless after all I met were more Robo emails that addressed nor explained anything.
Response from MagzterApr 22, 2022
Dear Peter, Greetings from the customer support team at Magzter! While we certainly understand your concern, we’d like to inform you that since you have purchased the subscription via a third-party vendor, we will not be able to process the refund from our end. Kindly contact the third-party vendor for any queries regarding cancellation of your subscription and refund.
Ian F.
For the second year running these people have taken money from my account. This time it was £38.81p for an online publication that can now only be bought in a shop. Yet again I have to chase them up and then they return £36.58p due to the exchange rate. How can you charge for a publication you are no longer contracted to sell. Stop taking money out my account.
Response from MagzterApr 13, 2022
Dear Ian, Greetings from Magzter, Firstly, we'd like to apologize for any inconvenience caused to you. We have resolved your concern and sent an email to your registered email address. Please reply to our email if you need any further assistance and we will be happy to help you. Regards, Team Magzter