Mohit G.
Charged Without Notice
I've been charged the annual fees without any prior notice. There is no way to cancel the auto-renewal via the app or the website. Have reached out to the customer care as well for cancelling the subscription and refund of the amount, but there has been no response. Case Number: 00450538 Update: Magzter has initiated the refund. Thank you guys. Other than this issue, I find the app to be very useful and well designed. Revising the rating to 4.
Response from MagzterJul 21, 2020
Dear Mohit, Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience. First of all, I offer an apology for the delay in response. We usually respond to emails in a period of 48 hours or less. We are currently experienced post more volume than normal. I see that you have already contacted our support team regarding this issue and we have now responded to your email. Please check your email inbox for the reply from our support team ([email protected]) and your request is resolved. If you are happy with the resolution provided by our support team, please consider changing your rating for our business. Regards, Team Magzter