Lacey G.
Try to find legit reviews…
Trust pilot is the only legit place you can review Magu. They’re unlisted on Google, and Facebook. You can only review Google if they send you the link, and only view their Facebook page via an ad. This leads me to believe they send the review link to people who are happy, but anyone who isn’t doesn’t have a place to leave a review. I purchased the 16 dose pack and was unable to tolerate the taste. When I emailed the company they simply told me I should add some whip cream to help the flavor. I asked for a refund and also stated my other concern which is how there are no legit reviews online. After this the customer service rep (I assume the owner, because no average employee would be this defensive about a company) replied saying that I was hostile, and that hopefully their gesture of goodwill (refunding) would fix my poor personality and that all kinds of other personal attacks. This is a company that “helps” people with anxiety and depression. For them to personally attack someone who is simply questioning the legitimacy of the company is very odd. If you can tolerate the taste of ground up leaves this may work for you, however I believe it also didn’t work for the customer service person who was clearly having a bad day and decided to take it out on me. *an update to my review* I’m not sure if the person who has the full email thread actually read it? Because that isn’t even close to true. I refuse to argue on the internet, but anyone reading this can try searching for Google and Facebook reviews themselves and see who is lying 🤷🏻♀️ 2nd update 12/20 . It’s been over a month and you’re still replying to this? THANK YOU for removing your personal attacks to me in your reply, it does seem as if you have finally learned something.
Response from MAGU CorporationNov 29, 2024
Hello Lacey, Thank you for sharing your feedback. We value transparency and honesty. You came to us stating you had a problem with the taste. We offered you some solutions and tips to fix things. You replied back still seeming upset, and asked us for a link to post a negative review. We sent you our link to our Google profile, so you could leave your review. Additionally, although this situation didn’t apply to our Satisfaction Guarantee, we decided to help brighten up your day by providing the refund. Thank you again for sharing your experience. We are sorry that MAGU didn't work out for you.



