Constance B.
Your customer service was very…Horrible!!!
Your customer service was very unprofessional. Example the representaive was rude and argumentive. i received no email regarding my order as back order. When i attempted to tell him that i did not receive an email , he abruptly hung up on me. I thought that I had found a reputable company to order from , but i was proven to be wrong. I have never received service this bad from any company that i have dealt with. Be careful who you place orders with. This company's customer service is terrible. It should receive a zero star rating!
Response from MagsstoreMay 6, 2026
Hi Constance, Thank you for taking the time to share your feedback. We sincerely regret the experience you had with our customer service, and we truly apologize for any inconvenience or frustration caused. We have carefully investigated your concern and found that your order was placed as a backorder because the book was not available in stock at the time of purchase. This information was mentioned on the product page, indicating that the book was expected to be restocked within approximately 3 to 4 weeks. Additionally, an email notification regarding the backorder status was sent from our end. However, we understand your concern that you did not receive this communication, and we are currently reviewing this internally. Regarding your interaction with our customer service representative, we sincerely apologize for the manner in which the call was handled. This is not the level of service we aim to provide. Your feedback has been shared with the concerned team member, and appropriate action will be taken to ensure such situations are not repeated. We are reinforcing training and monitoring to maintain professionalism and courtesy at all times. We would also like to confirm that your order was cancelled promptly during your call with our representative, as per your request. The refund has been successfully initiated from our side. Please note that it may take approximately 5–7 working days for the refunded amount to reflect in your account, depending on your bank’s processing time, which is unfortunately beyond our control. We understand that this experience did not meet your expectations, and we deeply regret that we fell short. Customer satisfaction is extremely important to us, and we are committed to improving our services based on your feedback. We truly value your trust and hope to have the opportunity to serve you better in the future. Regards, David Gomez