Vera D.
LOYALTY means NOTHING to MAGNUM
On 9/5/224, I booked a taxi to pick me up from Hanley to Newcastle. I called to pre-book the taxi and gave them the estimated time of arrival. I also switched on my LOCATION which was an option. This feature is there so that they can track your whereabouts as the ETA isn’t always accurate. About 5 minutes before arriving at the station, the driver kept calling me. I told him that the coach was turning into the bus station. When I arrived, the driver had left. He called the office and lied to them that I did a no show. Now, prior to this, I had been a LOYAL customer of Magnum. My son kept telling me to just book UBER. But would I listen? No. Now here’s the worst part. magnum DID not REFUND my money back to me. They kept passing me from pillar to post, telling me that my money had been refunded. Magnum may take a LOT of money in and so they don’t care about little people like me. After 10 days of being lied to, I finally gave up. After all, it’s ONLY £7 They kept saying the”manager” will call me etc. But they are too busy! NEXT CUSTOMER, oh sorry, next MUG. Magnum have a big MONOPOLY round here in STOKE and maybe the surrounding areas. The driver was RUDE, the staff, with the exception of one could not be bothered. Please take UBER guys. At least they will charge you for extra time which I could live with. But Magnum left me stranded and LOYALTY means NOTHING to them.
