magnoliaboutique.comReviews of magnoliaboutique.com

Response from magnoliaboutique.comJun 3, 2024

Hi Maricela! We're sorry for your experience. Our customer service team has reached out to you. We do hope to hear from you soon!!

Response from magnoliaboutique.comMay 20, 2024

Hi there! Thanks so much for your feedback. While we do share on our site that all returns are for store credit only, we can certainly understand how much more convenient it is to receive a refund instead of store credit. We would love to work with you to resolve your concerns. Please contact us at [email protected]. We hope to hear from you soon!!

Response from magnoliaboutique.comApr 15, 2024

Hi Shavonna! I am so sorry to hear that your tracking did not update after your order shipped on 4/4. We have taken the steps to help rectify your order and responded to your email sent over the weekend. We hope to hear from you soon! Thanks so much for bringing this to our attention.

Response from magnoliaboutique.comSep 29, 2023

Hi Sarah! Thank you so much for taking the time to leave us a review. I am very sorry to hear of your experience. Our company does offer two options for an even exchange with one option for a speedier swap. However, I do see that our team processed your exchange immediately after speaking with you, given your concern. As a company we recognize how important it is to provide our customers with the ultimate experience. Therefore, we are implementing a new return process that would allow for exchanges to be dropped off at designated sites and from there, processed as soon as item is scanned at the location. We hope to have this option available soon for our customers. If there is anything else that we can help you with, please do not hesitate to contact us at [email protected].

Response from magnoliaboutique.comSep 27, 2023

Hey Theresa! Thanks so much for your review. For your Order 963683, it was shipped on 9/25. Per your tracking, your order should arrive to you on 9/29.Here is your tracking: 92001903060085300049372634. Although we have yet to receive an email from you regarding concern for your order, please do not hesitate to contact our Customer Service Team at [email protected].

Response from magnoliaboutique.comAug 21, 2023

Hi Courtney! Thanks so much for your review! We tried to respond to your email but have not heard back from you just yet. Per your tracking, your order was delivered to you today exactly 7 days from the day you place your order. Hopefully this means that you received your order in time as planned. If not, please do not hesitate to contact us again.

Response from magnoliaboutique.comOct 5, 2022

Hi Sara! Thanks for reaching out to us about this. We truly appreciate your feedback. Although our return policy has always been for store credit, we certainly sympathize where you are coming from and can understand how much more convenient it is to receive a refund instead of store credit. We will share your suggestion with our leadership team in our next meeting. For now, please do not hesitate to contact us directly should you have any questions or concerns; [email protected].

Response from magnoliaboutique.comSep 13, 2022

HI Sandy!! We’re so sorry that your order didn't quite work out as planned. We really do our best to ensure all the measurements are added to each item online, to give our customers as much up-front info as possible. Unfortunately, sometimes things just don't work out the way we hoped. Also, I am so sorry to hear that you did not receive a great experience when contacting us. Customer service is very important to us and I greatly apologize if that was not reflected appropriately when you reached out. Here's to hoping for better success in the future!! Thanks for the review.