Magick PlanetReviews of magick.com

I wish I would have took time to review this store. I placed one order on the 2nd of Feb and an other order on the 4th of Feb. When I called two weeks ago they told me it was delayed due to the California fires. I understand and felt empathy for them. However, after looking them up I see that this is an on going issue before the fires. I called them yesterday, the woman on the phone once again said that they are extremely delayed and I should see movement within next week or sooner. I’m waiting to see but if not, I’m going to cancel.

Complete lack of communication (unanswered customer service emails and phone calls), order never shipped. Finally had to cancel the order via disputing through my credit card. Unbelievable. Avoid this company at all costs.

Terrible customer service. I placed an order two weeks ago, and it still hasn't shipped. The status hasn’t changed ("we've received your order"), and despite reaching out twice, I’ve received no response. Completely unprofessional—avoid this company if you expect basic communication and timely shipping.

Sold out of the cauldron I wanted, didn't tell me until I emailed them. Settled for a plain one and they said they will ship out the next day. Well they lied, emailed them again to cancel the whole order and they didn't respond. They shipped it out a full month later, email them countless times and when they finally contacted me they had an attitude. They also gave me the WRONG freaking book! Trash ass shop and seriously hope no one buy from them.

In 2020 I placed a couple of orders with this company and all went well. However, at the end of January 2024 I placed another order and I still haven't received it. Customer service did reply, to tell me that it would be shipped out in the next day or so, but it hasn't. We are now going into week 3. I am so disappointed by this. I was also shocked to see the endless complaints on the Better business bureaus website from other people who have not received their orders after waiting MONTHS, so obviously their lack of order fulfillment has NOTHING to do with the LA fires! **The only recourse for all of us** is to FILE A COMPLAINT WITH YOUR STATES ATTORNEY GENERAL's OFFICE right away! I think that this is the only way that they will be held accountable and how we will be refunded. Forget the BBB, because the business won't respond to them. I will never try to order from this company again. FYI- I was given the excuse of the recent LA wildfires for the delay, and if this were truly the case I would understand. However, mail has continued there and I think that it's shameful for this company to ever use this as an excuse to further manipulate and delay orders. FYI- their address on the BBB is for a mailbox at the UPS store! DO NOT ORDER FROM THEM!!!

I placed my order that totaled over $170 on January 8. A week went by and I didn’t hear anything so I reached out asking for shipping. Days later they got back to me to tell me that due to the California wild fires they were delayed but that my order would be shipped that Monday. Of course, I felt awful and was understanding of the cause of the delay. The next Monday came and went and I still heard nothing. So I reached back out again and was told agin that my order would ship the next Monday and I did receive shipping notice that the package was in the mail (not just that it was being prepared as it had since the day after I placed the order). When I received the shipment, which was nearly a week later, it was only 3 of the 7 items I purchased. I asked them where the remaining items were and why I wasn’t informed I would only receive a portion of the order. It takes days for them to respond and that’s if you’re lucky enough to get one at all. When they did respond they ignored my requests for a refund of the remaining items and just kept saying the order was scheduled to ship from the warehouse. So far, I have asked 5 times for a refund and they still haven’t refunded me or shipped the items. Now they just stopped responding at all. I had to report them to my credit card company. At the date of this message it’s February 13. They are awful. Save yourself the time, money and frustration and buy your goods from an actual retailer you can trust that you’ll get what you paid for. It’s not this company. They are shameful.

I ordered from Magick.com and my order sat for 3 weeks untouched, still processing. I finally reached out to someone and they told me it would be sent out right away. They created the postage and surprise surprise multiple weeks later it still hadn't shipped. I reached out again and it wasn’t until I threatened with reporting them that they actually sent it. When it arrived they had refunded me for 3 of the things I had ordered that were apparently no longer in stock.. hm I wonder why. DO NOT order from this company.

If I could give zero stars I would. Placed my order beginning of January never received my items. I called them 2 weeks ago she said that my order would be shipped by end of the week. That never happened. Convinced they’re scamming people out to their money.