Magick PlanetReviews of magick.com

Ordered products that all showed in stock on June 9th. Called 2 weeks later was told it can be a month because there are products on back order. The young lady on the phone was really rude about the situation. She did not care regardless of what I could have said. No personality and no customer service stills at all. I waited another week emailed for an update, explained that I would seek a refund from my bank if I don't get an update. Got ZERO response. Emailed again. Suddenly the package supposedly shipped on 7/9 but the post office shows the tracking number is still pending acceptance of the package. Its been 10 days since a tracking number was finally posted but still no package and no movement. Today is 7/18. Very frustrating. This is not the first time I have ordered from magick. I received my previous order in a timely fashion. I can guarantee it is the last time I will order from Magick.

Ordered a product, it has been more than a month and I haven't gotten it, I called multiple times, sent emails, etc. No answer. Automatic response from emails say they'll respond within 48 hours, they have not responded in over a month to multiple emails.

Please report this company to BBB, FTC, State Attorneys General, any other agency with legal jurisdictional authority, if you've had a similar experience. Let's stop it from happening to others, and help make sure there is accountability and justice. NEGATIVE STARS -- STOLE MY FUNDS‼️ The company processed my payment (of over $50) on 23 june 2024; as of 16 july 2024, my order status is still Unfulfilled. The only communication I've received from the company has been marketing. The alleged "flash sale", complete with a countdown timer, is (in my observation of the business since placing my order), simply a pressure tactic -- the sale is ever-present / automatically renewing. I contacted the company for a full, immediate refund. I filed complaint with the Better Business Bureau. Hopefully, the company will do the right thing by fulfilling my refund right away; reviews here have not been encouraging in that context. I do wish I'd have researched the company before ordering. I was (as others were, i gather) feeling rushed and pressured, because of the allegedly expiring 'sale'. I should have known better and done better; i aim to improve my own conduct (eg, reading company reviews before purchase). I hope the individuals who comprise the company will amend their ways and manifest in alignment with Good. Addendum: Filed with BBB early morning 16 july 2024; confirmation from BBB received, Complaint has been forwarded to company. As of end of business 22 july 2024 (5 or 6 business days later), there has been no response from company. Addendum 2: The BBB closed the case on 05 august 2024 because the company chose to ignore the repeated efforts of the BBB (participation is voluntary; the BBB is not a governmental agency). ... The Federal Trade Commission has confirmed report -- please file with them, as they deal more with repeat problems than individual cases. ... The funds on my card are now frozen while the Dispute/Chargeback process goes on. ... Imo, a simple refund is not enough at this time. ... The FTC recommends contacting State Attorney General. (07 august 2024) Addendum 3: TrustPilot sent me an email (14 august 2024) asking me to provide more detailed information to the business that stole my money, at the business's request. The business refused to fulfill/refund the order i placed; refused to respond to me; refused to respond to BBB; may or may not be cooperating with FTC; (my phone wouldn't load the form for State AG, so I'm aiming to find a way to get that done); they may or may not be cooperating with the chargeback process. I've written everything above. Now the business disputes the authenticity of my review??? They have all the relevant details in: the original order they should have simply fulfilled or refunded within 5 days; the email i sent; the repeated correspondence from the BBB; any correspondence from FTC; any correspondence from the card company processing my chargeback. The business is well aware of the authenticity of this case. The theft of my money is certainly real. I've written well enough detail, i feel, for them to know which order this is, unless others had the same experience and filed official complaints with those organizations / agencies ob the same dates. TrustPilot, imo, is a site for prospective customers to gain valuable information regarding a company, and for those with experience with the company to share such; personal information and further order details are available to the company in all the other ways I've mentioned, which the company refused. If the business had been at all concerned with resolving the issue, they had ample opportunity. The company has still not responded to the email i sent. I read TrustPilot's help sections regarding a business flagging a review -- apparently, the business that hasn't cared one iota about my order (other than the funds they stole), nor me, nor the complaints, nor any kind of resolution, does care now about their online image. Please, fellow reviewers, report them to all the places, in all the ways.

This website is a scam, do not order anything from them! I placed an order with them 3 weeks ago and haven't heard anything from them, tried to call them been told to contact by email and it said them will contact me within 72 hours but over a week passed still nothing response. I have to contact my credit card company and dispute the charge.

I thought it was just me. I placed an order on May 11th and followed up about 2 weeks later, at which time i was told that due to the sale, shipping times were extended. I emailed again in 3 weeks and was told a new shipment had come in and i would have my order soon. I've emailed multiple tomes and called and left messages since then, all to no avail. They dont even respond anymore.

This business is a complete scam. Their 30% off sale that is ending "today" is on their website 100% of the time. I ordered and gave them grace because they were "so busy" they couldn't ship my order right away... over a month later, I've asked for my refund twice and to cancel my order twice, and now have filed a dispute with my bank trying to get my money back.

I placed my order on May 18th 2024 and it is July 11th and I haven't gotten my order: I have called twice and emailed five and there has been no resolution.

If you don't actually want the items you order, this is a great place. This site knows how to take orders, they simply do not know how to fill and ship the orders. I emailed multiple times and tried calling (calls cannot actually be placed to their 800 number) so eventually had to dispute the charge with AMEX. Avoid Magick.com like the planned-demic and its "remedies!"