Magick PlanetReviews of magick.com

I ordered a tarot deck from them on June 18th, their site says shipping should begin within 3-5 business days but could be longer during their sale. Fast forward to July 10th and the order is still unfulfilled and hasn't even begun the shipping process, so I called to get a refund. The customer service lady was nice, I don't blame her, but she said I should have a refund reflected within a few days and my order cancelled. But no refund happened UNTIL I initiated a dispute and chargeback through my credit card on the 29th of July. Then suddenly on the 30th of July I finally got my refund. Disgusting behavior that they were just going to continue to rip me off until I initiated a chargeback and then they instantly refunded me. Who knows how many other people they've ripped off this way who paid, never received their product, and kept their money.

They used to be a great company when they were called Magick Planet. Tried to order from them last year, they refunded the incorrect item without even telling me at first. Then they tried to get me to pay for the correct one, but I said it was their mistake not mine. A month or more after that they finally refunded/cancelled my order. I completely forgot about that incident & ordered from them in April. A whole month later I asked where my items were. They said they were backlogged. I asked 2 weeks later; no response. TWO MONTHS after I placed my order they reached out to say I should have my items in a week or two. THREE MONTHS after placing my order I threatened to sue them. They cancelled & refunded my order almost immediately. Slimy a-holes.

Ordered June 6, emailed July 3 because I hadn’t received my order. They “respond within 72 hours.” No response. Started calling. Can only leave a voicemail. Almost August, no order or response from them.

Magick.com is a scam company. I ordered in April. It's now July 29th and I haven't received any of my order. The customer service reps don't respond, or they flat out lie to you. I had a rep tell me that my package was waiting for me at some bogus post office. So I went to that post office. Guess what? No package was there for me! They have 116 complaints with the bbb against them within the last 6 months AND an "f" rating with the bbb. Avoid this "company" they're a scam!!!

0 stars!! Awful. The first 2 orders I made from Magick.com, no problems. I made 2 new orders at the beginning of June. It is now July 25 and I have yet to receive my orders. I have contacted Magick.com several times via emai. They do not answer their phone. They just keep stringing me along. I ordered through shoppay, which complicates matters. They are not helpful at all and still advertise Magick.com on their site. Do not order from Magick.com. Too many people have not received their orders.

Placed an order May 17th, it's now July 24th and still no products have been shipped. I paid through ShopPay, and they were less than helpful. I've contacted Magick.com several times and no response, save for an auto-generated message. Rip off.

I placed on March 31, 2024 (MP08149471), it was marked as shipped and showing as being in Hawthorne, CA waiting to be picked up (on April 24th) and 4 months later no products! I’ve gone back and forth with Isabel and Mariah from their customer service asking for an update. First she stated my package was fine and I needed to wait, then she stated they were waiting for items to get back in stock, now she’s saying it has been lost and it was waiting for a restock and i was offered 5% discount. They are no longer answering my emails as of July 18th, 2024. Steer clear, this company is definitely shady. It's a scam to take money.

I've been waiting almost 2 months for my order to ship. I initially reached out to customer service a couple of weeks after I placed my order. They told me that my order would be processed and shipped out within a few days. It's now been over a month since that email. I've reached back out to customer service multiple times with no response. For the past 10 days my package has been saying that pre-shipmnent info was sent and that usps is waiting for the order . All in all, I will never order from here again. Customer service is horrible.