Magick PlanetReviews of magick.com

I ordered just after the holidays and here it is Jan 23 and it hasn't even been fulfilled. Sent them a 2nd email saying to cancel and refund my money and still no response except for an automated B.S. I'd give them a -10 if I could. They are nothing but trash, liars and thieves. DO GIVE THEM ANY MONEY!!! They're a waste of time and con artists. F*@k THEM!

I placed an order with magick on June 28th 2024. Their website said that because of the 30% off sale, there would be delays, so I was patient… too patient unfortunately. Suddenly I realized it was September (2024), it had been 3 months since I placed the order and I never received any shipping info. I emailed their support email and was told there was an “error in the system” but that it was fixed now and that my items would ship in 3-4 weeks. I decided to be patient once more but that didn’t work out well for me. I emailed them another 3 months later (December 2024) saying that I wanted to cancel my order and get a refund, and they completely ignored that email. I emailed them AGAIN just yesterday (January 2025), I was really really frustrated with them and I demanded a refund. I got an email back surprisingly quick, my order was canceled, and they claim they will give me a refund within the next few days. I’m not sure I trust them though, everything about this company is so so sketchy. Not to mention they use a lot of AI art on their promotional images for their website. -1000000/10

They take your money, never ship, never send you confirmation. I about fell over when I finally got someone on the phone, and they stalled for 20 mins then said, "oh it just shipped so I can't cancel" but couldn't give me a tracking number. They'll "email it". Never came. Such a pack of lies. Karmically these people are fixing to fall into a sink hole, or worse.

Do not recommend ordering from them unless you want a giant headache. I ordered Nov 30 and understood it's a busy time of year. But two weeks went by with the order sitting as 'Processing' and no updates. Despite emailing and calling, only for the calls to immediate hang up after saying the call couldn't be transferred, I didn't hear back. I tried disputing the charge with my bank which would've worked but... They finally email me back Dec 17(!!!) with them saying they're waiting for a deck, would I like to wait or cancel it and get a refund? I already ordered the same products on Amazon and got it in 3 days. I said cancel, mind you responding to the email 1 HOUR later. They shipped it anyways Dec 26, almost a week later, and now my dispute is voided and I'm being charged. Response time is awful. Communication sucks. So disorganized and extremely frustrating. Going to try to get a refund but save yourself the headache and shop elsewhere. Literally anywhere else.

Ordered some books and other small items during a promoted sale in September with shipping listed as 5-7 days. Contacted customer service in October, November, and December, each time with a representative assuring me they were waiting on one thing and it was about to ship. Finally asked that they ship what they have and refund the rest, after which they marked the entire order "cancelled" but have not yet refunded the money I spent there 5 months ago. Scam company, definitely not a magickal experience.

I wish I’d seen this before ordering from them. I ordered Christmas presents on December 1. A couple weeks later it still hadn’t shipped, so I emailed them and they did reply, saying they were backed up and would ship soon. They still didn’t. I emailed them 4 or 5 times and it looks like it’s finally been shipped. It’s been sitting in Hawthorne, CA for a month and it’s now in Los Angeles. I’m in Florida. Today is January 3. I have a feeling they wouldn’t have shipped it at all if I wasn’t nagging like crazy. And I haven’t received it yet, so who knows if I’ll get all the items?

Placed order Dec 1, Dec 18th still not shipped. When order made site did not say there would be delay. They at first would respond to emails and can't call. I asked repeatedly for them to cancel. They were going to mail items that do not qualify as media mail that way. I paid through afterpay. I opened a dispute, they refuse to respond to the dispute and refuse to refund because one was open. Horrible customer service.

I have been waiting almost a year for my 3 tarot decks that I paid $60 for. I was having interaction with a support member and then they went ghost. I was never issued a refund and was told repeatedly that the package was delayed due to inventory issues and the warehouse. I placed my order in March of 2024. I just want my money back if the package is or was never sent.