Magic HourReviews of magichour.ai

Response from Magic HourOct 22, 2026

Hi Dylan, I'm Runbo, one of the founders of Magic Hour. I'm sorry we fell short here, both with the quality of your results and the time it took us to respond. The lip-sync, subtitle, and video quality issues you described are valid concerns, especially when you're creating content for professional use. I'd like to personally review your experience and refund request rather than give you another generic support response. I'll reach out to you directly. Thanks for taking the time to share this feedback.

Response from Magic HourOct 19, 2026

Hi Radek, sorry Magic Hour didn’t meet your expectations. Please email [email protected] with your account email and what you were trying to create, so we can investigate the specific issue. We haven’t been able to identify your account from the name on this review.

Response from Magic HourOct 19, 2026

Hi, the generation you selected required 500 credits, while the signup bonus provided 400. “Add 100 credits and generate” meant you needed 100 more credits before generation could start. However, the good news is you get 100 free credits per day, so you can claim that to generate the video. Feel free to email me at [email protected] if you need any help.

Response from Magic HourAug 26, 2026

Hi CanadianBTC Guy, thanks for trying Magic Hour. The 3-second limit applies to the free no-sign-up preview, not the full tool. Creating a free account unlocks the standard creation experience with longer outputs. You can use the full video generator at https://magichour.ai/create/image-to-video

Response from Magic HourAug 26, 2026

Hi F.S.T., the three daily tracks are part of our free no-sign-up preview, which currently produces 30-second tracks. Creating a free account unlocks the full music generator with longer outputs. You can use the tool here: https://magichour.ai/create/ai-music-generator

Response from Magic HourAug 15, 2026

Hi Alan, sorry for the trouble here. We reached out directly to troubleshoot the issue with you. The site is working normally on our end, so this appears to have been a browser or connection issue rather than the face swap tool itself. If you're still running into it, email me at [email protected] and I'm happy to investigate personally.

Response from Magic HourAug 15, 2026

Hi Matt, sorry for the poor experience. You were right that our FAQ had not been updated quickly enough after we changed how free daily credits worked, and we should also have responded to your original support request sooner. We restored the affected credits, added additional credits for the trouble, and updated the FAQ to make the current system clearer. Thanks for taking the time to flag this.

Response from Magic HourMar 30, 2026

Hi AT Khmer, we give 500 credits on sign up to all new users. If you received a Network offline error, it's due to the internet connection to our site, not our policy. If you visit our site again, you'll see the 500 credits upon signup. Could you please try and let me know if you're able to redeem them?