Vicky
My second review !!
My second review !! I’m struggling to write this without raising my blood pressure you need shut down I’ve continued to play your site and you most definitely for sure have issues with bonus/scatters/features and payouts that you would expect to be paid out for high vol games these payouts were so low but took so long to play for ! How is this even possible ? I’ve now spent thousands through games and received withdrawals of my own deposits which is all I can get never more. If on average a game will only pay out every £100-£300 each game how is that fair ( and this is across all games I’ve played ). My play ends up being negatively played and stressful as I can’t get over the payouts !! Players have a right to play for fun not question every spin and it’s awful out come ? I’ve played most of these game across other sites and they no way they way this site plays them ( no feature wins on any ?) was one of my main concerns along with scatters you maybe need your games looked into as a site I wouldn’t say your responsible for the outcome but as a site maybe look into why your games play so poor it’s totally lacking any responsible fun safe play if on average I would need to deposit over £500 to play and I maybe would get all of 3 wins to low to even build !! I normally would only deposit £20-£50 I’ve deposited rediculous amounts as like I said the night you deposit and more you more likely to get a win this shouldn’t be how it works !
Response from Magical VegasApr 1, 2024
Dear Vicky, Thank you for your review on Magical Vegas Online. We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus feature activates, and it is all down to chance. Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. If you do have any evidence to show any errors/malfunctions or if you would like to discuss this further, please let us know by emailing us at [email protected] and include full details of your concerns as we cannot discuss accounts without verifying customers. Regards, The Magical Vegas Team.