Michelle R.
They've taken £340 of my winnings!
Edit...just as I suspected, the answer they have given proved their bonuses are worth diddly squat.... be warned everyone...they have the following clause deep within the ts& cs...never known this before, but you live &learn.... The maximum amount that can be converted to real from any bonus or bonus winnings unless otherwise stated is 5x the initial bonus amount. This applies to funds that have been generated wholly or partly by the winnings from a playable bonus balance. In the event of excess winnings being credited following completion of the wagering requirements, we reserve the right to remove these credits. Had the same experience as below. After spending a fair amount of my own money I played my £10 bonus, waging requirements £2400. Won decent amounts with balance getting up to £800, as expected balance going down quickly as soon as getting near the waging requirements, but I knew I would still end up with at least £350 to bank after the waging requirements were completed at this rate. As soon as I hit the £2400 spent my balance dropped from £390 down to £51...so they've stolen £340 of my winnings! I've emailed but going by below all I expect I will get is a robot response on here and my email ignored!
Response from Magical VegasNov 23, 2021
Hi Michelle, Thank you for taking the time to review Magical Vegas, and we're sorry to hear of your frustration with our promotions. From the sounds of your experience, it sounds like you hit our Maximum Convertable Amount for this offer. This is explained in more detail in our Terms which can be found here > https://www.magicalvegas.com/terms-and-conditions/general-promotional-terms-and-conditions We are unable to discuss your specific account details due to the General Data Protection Regulations. If you would like to discuss this further, we would kindly ask that you please contact us via email on [email protected] and include details of your concerns. We will aim to respond within 3-5 working days. We look forward to hearing from you soon. Kind regards, Jack Magical Vegas Team




