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Record your game play incase you have same issues i'm facing.
I signed up for this site, upon trying to play blackjack it was going Smooth (Not talking about losses/wins) I'm talking about connectivity issues, After wagering for example £5 / It asked me to reload the game) upon reloading the game the £5 vanishes (Not waged remember) i proceed to try another few times with different amounts and still have the same issue even a few times after winning it doesn't show funds, I did it more times and recorded the process to give the Technical team a video evidence that I'm not lying Tried different games with slowness/issues aswell I would avoid until its all fixed also my bonus funds are not playable... My recommendations to first time/new customers is to record on your phone your game play (Luckily my phone has an instant record feature) to record the gameplay) so if you have any issues you have evidence. I'v'e looked at my Game play history where it shows i wagered without any win/loss it just says the wagered amount also upon signing up for the website and depositing it didn't show in Browser account, but on mobile it shows, which is strange. and i tried to clear cookies/cache Just be cautious when first playing with this website and i'm hoping to get this resolved asap. ii recorded a 14 minute video of me having these issues and will pass it onto Magical Vegas, and hope i get ALL my money back that randomly got taken, else i will have to report this further.
Response from Magical VegasJan 25, 2023
Thank you for taking the time to review MagicalVegas online. We're sorry to hear of your frustration with your recent gameplay. For any issue regarding the website we would always advise sending any evidence in to our Digital Escalations team so they can investigate the matter. We will make sure your feedback is passed on to the MagicalVegas Online Team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at [email protected] and include full details of your concerns. We really hope that your future experiences with MagicalVegas are fun and enjoyable. We will be doing all we can to ensure this is the case. With regards. Kevin. MagicialVegas Online Team.




