Magellan's is your trusted source for travel clothing, RFID bags, luggage, packing organizers and in-flight & travel accessories. Shop for all your travel needs today!
Magellans (magellans.com) has 38 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Paula B.
Really poor service. Told me there were problems with the billing address (there were not), filled out the online form. Several days later I called to see why the order was not yet processed. Told me there were billing address issues (again - there was not). Original order was placed on Aug 26, still waiting for delivery of items. DO NOT ORDER from them
Joe
Used to be good. No more. Order cancelled the first time. Tried again. Put on hold asking for the 800 number on the back of my credit card and the "extension zip code". All without contacting me. Customer service makes no sense. Yet to receive a simple order and coming up on two months of trying.
claire B.
What a terrible company. They have just kept my money (extraordinary amount of postage) and not sent the ordered items.
Beverly Hills A.
This is company used to be very good. Now they are a scam. After trying to place an order online a notice popped saying they couldn’t process it and call customer service. Customer service placed the order for camisoles and tried to tell me the “ state mandated shipping” on a $50.00 order was $45.00. I immediately wanted to speak to a supervisor and cancel the order. They tried to sell me a VIP account. Really! Beware and do not order from this website.
Diane D.
Don't do business with them! I ordered $200 in merchandise 10-21-21. Got a confirming email, which said that a shipping notification would be sent. Shipping notification was never sent. Magellan's claimed the merchandise was delivered 12-14-21, almost two months after it was ordered. The merchandise was never delivered or received. I am in the process of removing the charge from my VISA bill. I will not order from them again.
Dr. P.
Magellan's used to be a fantastic, reliable travel supplies store. (I shopped with them for >30 years.) Now they are completely untrustworthy: they take your money -- including additional shipping costs for a "rush" shipment -- but then don't ship the items. Their customer service personnel (based outside of the USA) lie - they say that the item is being sent "that day" and also claim you cannot cancel the order. Then the website goes inactive. I am currently pursuing a claim through the Better Business Bureau.
Gerad F.
They have started a new shipping policy which saves them, but not the consumer, money. they send it FedEx part of the way and then hand it over to the local post office. If it gets lost, which it frequently does, they are off the hook unless the consumer has the fortitude of a gladiator and is willing to take on the local post office! I contacted them about a lost order and they basically said that it was my problem and to take it up with the post office. I will never do business with them again! Beware, paying for the merchandise is no longer enough, now you have to sort out delivery problems too!!! It all falls on the consumer with these guys! BTW, attempts at communication with them have just been the run around. Nobody knows anything for sure.
